twenty one pilotsReviews of store.twentyonepilots.com

I preordered one of their hoodies from their european store back in april. It got postponed four times in a row and i wasn´t even notified about the last delay. I finally cancelled my order back in october and was notified that there were problems with them sending the money back to my paypal so I had to give them my bank info. I was then told that my refund was now processed by the financial department.When I asked them to refund me once again in mid november I was just told that my issue is still with the financial depatment. IT´S MID-DECEMBER NOW AND I HAVE STILL NOT GOTTEN MY MONEY BACK.I am beyond annoyed, this is really frustrating and an awful representation of my favourite band. UPDATE: I received my refund

Placed an order for a hoodie for a Christmas present which was never dispatched. Emailed twice to ask about my order but no response. Zero customer service.

The official merch store for twentyone pilots - it is an absolute disgrace. Unacceptable delays on delivery and a complete lack of coherent customer services - when they bother to reply. One hoodie we ordered took months to be dispatched then got lost in transit. No international tracking, so customer services just kept telling me to wait. in the end I raised a claim through paypal and they immediately refunded my money. We also have an outstanding order placed 6 months ago that we have yet to receive. The order status keeps changing - we've had 3 different 'preorder - released on... ' dates and yet on those dates nothing is sent. When I complained customer services have passed me from pillar to post. I have 2 ticket references for my complaint for some reason and customer service reps who seem to have no idea what is going on. A complete shambles and concerning about what is actually happening in the background. Initially, they were using the COVID excuse for delays, but seriously, they should've got their act together by now. I would AVOID BUYING ANYTHING from them at all costs - which is a shame because my son loves 21 pilots and would buy more merch if he could.

Several weeks ago I ordered a hoodie which was due to be ‘released’ on 30th July. Received a generic email to inform that the release date was delayed and would now by 28th August. Hoodie is a birthday gift and new timescales do not work for me. Contact attempted through several email addresses linked to the store and customer services several times in the hope of changing the order to a hoodie they actually have in stock. I have yet to receive a response from anyone!! Shocking service and would not recommend.

I ordered a Trench casette in august 2019, still don't have it. Have mailed them multiple times only for them to say "it'll arrive soon". Well I don't think so...

I purchased a few lithographs back in October and was supposed to be delivered in November. Ended up getting the package in December except they did not put all the lithographs I ordered inside so I tried emailing the web store which I did not get a response so I called the Warner customer service instead. They told me they would contact the warehouse and that a replacement would be set out. I waited 2 weeks and never got a response or tracking number so I called them again and they said the exact same thing all over again. Waited another week and called again, still the same response except they gave me the warehouse number to call. I call the warehouse and no one answers so I leave a voicemail with my contact info. Next day I call again, no answer so I leave another voicemail. Next day call again, no answer. I call Warner back again and ask for a floor supervisor and was told they were in a meeting and that they would call me back. I never got a call back. Worst company ever!!! I don’t even know what to do at this point.

I ordered a hoodie in November....took them forever to get back to me and let me know they do not have that hoodie anymore, they said they would refund my $70....and here it is January 8th and still no refund. I fear i have just lost $70.

Update: We received our order mid-February, 2020. We only had 1 item and it wasn't LE or backordered. Reading the other reviews, a 3 month shipping time doesn't seem that bad - definitely avoid! On the site, they advertise to order by December 15th to receive the items by Christmas if you're in the US. I placed my order on Dec 14, now it's the 23rd, and the items haven't even shipped yet. I did not get any pre-orders, and nothing has been back-ordered. I get it that we were cutting it close, but it seems dishonest to assign a deadline only to not meet it anyway. Also, no number to contact customer service, only a "contact us" form - sent an email 3 days ago and still have not received a response. Would suggest avoiding.