TPO Mobile USAReviews of store.tpo.com

Spoty coverage, Celina, OH 45822

I have service 90% of the time. Sometimes texts take extra time to show up. Definitely love the pricing but lack of service at places I frequent is making me rethink my decision use TPO. I would love to be able to give 5 stars; hopefully someday in the near future!

I would like TPO to allow me to view my billing statements from my online account or to have them sent to me via e-mail automatically. Currently I have to contact customer service each time that I wish to view my billing statement. Also, my billing statements do not include a breakdown of taxes and surcharges. I requested customer service to provide a breakdown of taxes and surcharges but they told me that they are unable to do so.

User interface of web account needs improvement

TPO service is a great value but the website is pretty weak.

I singed up transferring my number of over 20 years to them and the port in was FAST!, I mean in like 1 day! Once upon auto renewal, I had to dial 911. The service was OFF! Luckily I run both a free and paid for account at Enother.net and so was able to get the ambulance. Later that day, the service for my Atlanta 9488 account with TPO was again active. I am an empath, easily picking up on peoples 'moods' and On July 5th 2017 I called to find out why I 'THOUGHT' I paid for the simple 1000 minute plan, rather than my normal Unlimited, because tallying up my previous months usage, see I could 'pinch' a few dollars by downgrading, but, at two weeks into the plan I received a text I hadn't ever seen before stating I had only 6 minutes of 1000. I logged into my account and reviewed the plans, saw the plan I Thought I clicked, looked at the payment history at top stating paid the 21.6?, and called TPO to inquire why my service plan had only given me about half of the 1000 minutes rather than the full 1000? The representative that answered was in a bad mood, even though I Nice and Happy. After talking a few, she did cheer up. Perhaps because I realized that the top of my account 'I' had made a mistake in just assuming the top of the web page was current history, when in reality it was at the bottom. 'The months and dates at top and bottom were soo close even to the date, I missed the Year. Duhh. She was cheerier, but I like posoitve people from the beginning because negativity is contagious, as is positiveness! Perhaps they could school the reps in more happy attitudes but ther than that, Honestly,, The service is GREAT! :-)

TPO mobile service was very good and I will use it again when needed. unfortunately, teh initial onboarding process was frustrating as my AT&T iPhone 5s required some settings tweaks and I wasn't able to get TPO to resolve it. I was forced to troubleshoot and resolve on my own. Also TPO could do better by updating its website to allow the user to change basic information such as their billing address.

Twice now my wife's phone has just stopped being able to make or receive calls despite us having an autopay rolling contract. This is unacceptable. Everything else is great though.