TPO Mobile USA Reviews | Read Customer Reviews of store.tpo.com

TPO Mobile USA Reviews | Read Customer Reviews of store.tpo.com

TPO Mobile USA reviews

Showing 24 reviews with 1 star · Clear filters

Kacie M.
Aug 15, 2017
This is a terrible service provider
This is a terrible service provider. It almost never worked, I dropped calls all the time if they even went through to begin with, my data was awful, and I rarely received my texts messages until days later. For the first several months, my service was shut off every month despite having automatic payments set up, and I had no way of contacting customer service except via email through my home computer, which sometimes took several hours, so I would be without my phone - not that it really mattered because it hardly ever worked to begin with. This was an incredibly dangerous phone service because I have a cell phone, not only as my only phone, but also so that when I am out I can have a line to call my husband or someone in case of emergency. With such terrible service, I was never able to rely on my phone, even when the company didn't shut off my service for no reason. It may be one of the cheapest, but it is absolutely the worst. Do not use them. I switched to Boost Mobile 4 months ago and finally know what it's like to have phone service I can actually rely on when in an emergency, or just when I want to use it for any reason.
Response from TPO Mobile USAAug 15, 2017
Hi Kacie, We are sorry to hear you are having issues. If you could, can you go to the below link, and submit a ticket with your customer information, and contact information. We would like look into this in further detail. Thank you. https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us
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Robert K.
Jul 25, 2017
Terriable speed and support.
Terriable speed and support. When I ask quality of internet speed they told me. "I don't know what you mean by there is no minimum. If you would like to cancel, you're more than welcome to do so." So, I am going to leave.
Response from TPO Mobile USAJul 27, 2017
Hi Robert, We are sorry to hear you are having issues. We would like look into this in further detail. If you could, can you go to the below link, and submit a ticket with your customer information, and contact information. One again we apologize for the inconvenience or miscommunication. Our customer satisfaction is our main priority. Thank you. https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us
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hoabie
Jul 17, 2017
They charged my credit card twice
They charged my credit card twice for the same service. Instead of apologizing the customer rep said she couldn’t help me further. When asked to escalate to supervisor I was told one wasn’t available even though i said i am willing to hold. Here are the charges on my credit card statement … 1. Jun. 26, 2017 TPO 084xxxxx326 NY $ 8.31 2. Jun. 27, 2017 TPO 084xxxxx326 NY $ 7.34 Goes without saying I’ll be disputing the charge and cancelling my TPO service. Plus it’s the worst customer service I’ve come across!!!
Response from TPO Mobile USAJul 17, 2017
Good Afternoon, My apologies for the bad experience. We would like to look into this in further detail. If you could, can you please go to the below url and open up a ticket with your customer information? Thank you in advance and we look forward to hearing from you. https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us
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Luke W.
Jul 6, 2017
REVIEW
I bought a sim card and tried calling TPO to activate it. I spent about an hour waiting for someone to pick up and when they did, they were extremely disrespectful. I asked nicely and all they did was blabber about some nonsense of how my BYOD cannot be activated. I called my bank immediately and marked the purchase as a fraud. Never have I seen a "charitable" company be this disrespectful.
Response from TPO Mobile USAJul 6, 2017
Mr Wilson, I am very sorry to hear of the problems that you had with this. Can you give me an idea of the day and time that you called? All of our calls are recorded and I want to pull the tape to listen to the call myself. It is true that some devices can not be used on our network. But I want to make sure that our customer care representative gave you the correct information and gave it to you in a courteous manner.
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Sanjeev
Jan 18, 2017
Rude & Dishonest
Say one thing charge another with rude customer service that treats u as if they are doing you a favor. Moving to another company soon
Response from TPO Mobile USAJan 19, 2017
Hi Sanjeev, Thank you for your feedback in regards to your recent correspondence with TPO Mobile. We are extremely sorry to hear of your recent experience and subsequently TPO Mobile would like to sincerely apologise for any inconvenience caused. To assist you, TPO Mobile will take appropriate steps to ensure that we resolve your issue with urgency. Moreover, if you have any further queries, please do not hesitate to contact TPO Mobile via the following link: https://help.thepeoplesoperator.com/hc/en-us/ We would once again like to take this opportunity to highlight the importance of providing excellent service to all our customers and subsequently will take the appropriate steps to provide a more efficient service in the future. Kind regards, TPO Mobile.
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Bibi H.
Jan 15, 2017
My simcard is not working I am having service but no calls oncoming or incoming
I am facing alot of problem
Response from TPO Mobile USAJan 15, 2017
Dear Bibi, Thank you for taking the time to raise your concerns with The People’s Operator and your continued patience throughout this process. In addition to this we would also like to Thank you for choosing to be with The Peoples Operator and for the supporting of good causes. We have used this experience as a platform to improve our services and will continue to equip ourselves with the efficient skills and processes to ensure an efficient service in the future. To ensure that TPO can deliver in providing exceptional service and resolving this recent issue, please kindly raise a ticket to TPO via the following link: https://help.thepeoplesoperator.com/hc/en-gb Thank you again for your time and valuable feedback. TPO Mobile.
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Vlado L.
Jan 2, 2017
They do not care
I activated the first SIM in September 2016 - the activation failed so I called the customer service. After 14 days they told me that they do not have phone numbers for Atlanta GA area anymore and this is the reason why it could not be activated. I agreed to have a area number from a different state. A month later I activated 2nd SIM for my wife with the same problem - they still did not have a number available for me. I got a different area code. Today, it is January 2017, I went to activate the 3rd SIM for my son. Guess what? They still do not have phone numbers for Atlanta. I think that this is not a serious business - they had planty of time to get more numbers.
Response from TPO Mobile USAJan 3, 2017
Dear Vlado, Thank you for taking the time to raise your concerns with The People’s Operator and your continued patience throughout this process. We realise that we don’t always get everything right the first time, however we are very committed to continually improving our service. To assist you in resolving this query, we kindly request you to raise a ticket and send a private message via any one of TPO's social platforms and we will endeavour to find a resolution for you and your family with urgency. TPO would like to once again use this platform to sincerely apologise for any inconvenience that you and your family have recently experienced. Thank you TPO MObile
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Sam C.
Dec 24, 2016
Poor customer support
My phone was not receiving calls or texts so I was told my query would be past to the technical team and they would get back to me within 3 days. After 3 days I was told there was still no update and it was not worth me calling every day as there was nothing they could do until they heard from the technical team. They said they had no idea how long I would be without a line, they could not estimate whether it would be weeks or months. I was not allowed any contact with the technical team. There seems to be no urgency all they say is we're a small company so things take a bit longer. Im an agency worker so rely on agencies contacting me for work especial over xmas and the new year. So i've lost out on a lot of work due to this problem and no one can get hold of me.
Response from TPO Mobile USADec 25, 2016
Dear Sam, Thank you for taking the time to raise your concerns with The People’s Operator and thank you for your continued patience throughout this process. We are very much aware of your experience in resolving this issue with The Peoples Operator. Consequently, without reservation, The People’s Operator would like to take this opportunity to apologise for any undue stress or negative experiences you have endured in resolving this matter. In addition, The Peoples Operator is very much aware of the frustration, across all channels, that you have experienced trying to get through to resolving your query. We have used this experience as a platform to improve our services and equip ourselves with efficient skills and processes to ensure effective communication in the future. Kind Regards, TPO Mobile.
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