Store SonyReviews of store.sony.com

After breaking the headphones Sony service quickly replaced me with others. After that, I will definitely continue to use Sony products.

Bought a faulty TV, that we haven’t been able to use and it has been away for repair twice already and issues hasn’t been fixed. Sony customer service in Ireland is absolutely terrible, would not even reply to e-mails and I have been waiting for Supervisor to call me back over 2 weeks now. Would not reccomend to anyone, absolutely useless and the worst customer service I have ever dealt with.

Das erste Mal gerade eben mit den Kundenservice der Ps4 Erfahrung gemacht und ich muss sagen : Sehr sehr guter Kundenservice! Wir hatten schon seit ca 2 Tagen einen Fehler und konnte uns nicht mehr bei der Ps4 einloggen. Die nette und sympathische Dame am Telefon des Kundenservice war sehr engagiert, kompetent und hat uns wirklich sehr weitergeholfen. Bester Kundenservice von der Ps4 den wir seit langen bekommen haben! TOP !

I have invested in three Sony products bought from Curry's since May and every single one has been faulty. Firstly a sound bar that just stopped working, then a PS4 that you couldn't play blu-rays on and now I'm stuck with a Bravia TV that has two faulty HDMI sockets. All I got from customer services was that I needed to bring the TV to some kind of service store in London. Despite me telling them that I don't drive and I'll have to take a 40in TV on public transport or in a cab. They also insisted that I was outside of my warranty even though I bought it this year in May. There were no apologies, no goodwill gestures, no offer to pick the TV up themselves despite this being the third time somethings gone wrong with one of their shoddy products, just the implication that this was my fault when the only mistake I've made is buying Sony products from Curry's. I'm really not exaggerating when I say that this has to be one of the worst retail experiences I've ever had. I've never known anything like it. Then again I usually don't try things from Curry's and I certainly won't again. Absolutely disgraceful.

Never ever deal with Sony Products. Their service center is pathetically painful n extremely bad to deal. I am following up with them from last 3 months for my Sony 65" led TV for repair....they are completely irresponsible and never take your complain seriously. Inspite of taking 2000/- advance from me for the part, there is no response after so many follow up even till now. Samsung n LG are thousands time better n quick in service. The company they have assigned for my work is equally bad.

To be honest though, I was a Sony fanboy, I loved all the products of theirs but customer service really disappointed me and made me stop buying Sony products, first of all the service centre I went to was in Bangalore and it was the main service of Bangalore. The issue I had with my phone was the back panel coming out with a matter of time. So I gave it to service centre two times for fixing it and they did fix it but the back panel never gave up and it was coming out again. I didn't feel like giving it to them again, so I gave it to my friend who was an expert in this and so he rectified the problem, the main problem was that the battery was swollen and needed to be replaced, and he did replace and now my phone working beautifully. Just wanted to say that being a main company for the whole city doesn't mean that you should be irresponsible or don't know things. Crap, the technician of the service centre even told that I shouldn't use the camera of my phone since it will overheat the back panel and make it swell out again!!!!!!!!!!!!! At the end just don't buy Sony products as something's wrong with it, then the service centre won't be able to get it ready. Just buy other products.

Neanche mi hanno contattato per il ritiro del Ps vr, è passato più di un mese, ho fatto la procedura x il ritiro in assistenza e nulla, neanche una mail.

I highly recommend Sony Online Store. Best in class mobiles, gadgets, tvs, :)