Store SonyReviews of store.sony.com

Rückerstattungen dauern mehr als 4 Wochen. Auch wenn die Ware unausgepackt ist. Kauft die Produkte lieber bei anderen Shops.

We upgraded to the BR-55A95K for it's many features, from a Sony XBR-55A8F. The displaced unit (which is working fine) is to be transported to another home. Sales Rep. (Best Buy) assured us that the new TV was at the very least...similar, in fact it was quite enhanced. Unfortunately, it wasn't across the board! In our case...it was missing a very important feature the older (2018 model) unit had. The ability to output an audio signal to the on-board speakers as well as...Headphones simultaneously. This is a critical issue...as I suffer from documented Hearing loss and my Wife...enjoys well above average hearing. She actually suffers pain and discomfit from trying to listen at my required level of volume. Without a practical work-around (according to Sony) the new set will have to be returned. Which requires us to engage someone to return the set to Best Buy. At 80+ I'm not able to do this anymore! Although the Store offers free delivery it doesn't (according to Best Buy) provide for free pick-up and return. To at least justify the near $3,000.00 price tag (shop around to verify current pricing)...one would think it would have all the "bells and whistles" found on older TV’s. We’ve always purchased…and enjoyed, Sony products. So this is a disappointment.

Purchased a 75" X85K 4K Ultra HD TV from the Sony online store. I had to follow up on shipping a couple of times. We booked it in for the installation and when it was put on the wall and the protective cardboard removed the screen was smashed. I contacted Sony who have said it is not their problem so I am stuck with a rather large and very expensive piece of rubbish. Absolutely disgusting.

Wrost service center see in my life. Don’t buy any sony product.

Mi sono entrati dei moschini dentro lo schermo tv

Sony Store company takes zero responsibility for its errors. They take no accountability. If there is a problem, it's YOUR PROBLEM not theirs. Their processes will have you waiting at least 2 months for your refund after they sell you a dud TV. The unnecessary stress caused by their lack of concern should be criminal. I bought Sony because they are supposed to be good quality. I was unlucky. I bought this in the Black Friday sales. But my extra large TV was a complete lemon. I couldn't lift the thing by myself either. So, how can they expect me to carry it to one of their approved electronics companies, as initially requested? Nothing in this process of returning the TV made sense. They waited weeks between their various inspections and reports until they left it too late, and Christmas holidays stumped any further progress. So of course I now miss out on buying a replacement in the Boxing Day sales because I won't be getting my refund for at least 2 MONTHS after I first contacted them about this issue. They are great at apologising but they do NOTHING to make up for their abysmal treatment. No compensation, no loan TV, NOTHING. Sony ruined my Christmas. Thank you very much. All I wanted for Christmas was a TV, and second best, a refund so I can buy a working TV. But no, Sony says tough luck kiddo. My next step is the ACCC, some time in January when they are back too. Who knows I might even have my refund by then. Thanks for ruining my Christmas Sony

I ordered a TV on 9/12. Received an email saying it had been dispatched 12/12 with DHL. Great! However I noticed there hadn't been any updates for 5 days so I called DHL. They had never received the item. Called Sony. It is still in the warehouse and no idea when it would be sent. I asked for a refund as this was a Christmas present. Sony said no, we won't. Two days later I receive an email saying it had been dispatched with Star Track. I called Star Track. They have never received the item. Called Sony again. It's STILL in the warehouse. Sony said they will escalate to "management". On the 19/12 I received an email saying it had been dispatched with PFM. I checked their tracking and sure enough, PFM HAVE picked up the item. Third time's a charm. PFM just called (20/12) to organise delivery on the 4th or 5th of January, alternatively I could do a 700km round trip to Melbourne to collect it if I wanted it before then as they are closed for Christmas. Top job Sony.

Mandei a minha consola Playstation 5 para reparação cujo processo aberto na Worten é WO-21459066 no dia 13/11 pelo que já passaram mais de 30 dias e continuo sem a consola na minha posse. A consola foi mandada para Sony pela Worten que foi onde efetuei a compra e a informação que me foi dada é que a consola foi reparada no dia 5/12 e desde então aguarda levantamento por parte da transportadora, porém ninguém me sabe informar quando irá a transportadora fazer o levantamento da consola e foi-me dito também que não sabem sequer se a consola está realmente reparada portanto estão a mentir ao cliente. Foi-me oferecida a devolução do dinheiro que eu recusei, pois eu quero a minha consola reparada ou uma consola nova uma vez que a existência de stock tem sido muito mais recorrente. Exijo uma resolução rápida ao meu problema porque não se justifica um artigo que está na garantia e que é enviado para a marca para reparação simplesmente "desaparecer" na Sony e ninguém saber quanto tempo vou ter de aguardar.