The official e-commerce website for Sony, Sony Style offers VAIO, BRAVIA, Blu-ray Disc, Walkman, Reader Digital Book, Cyber-shot and Handycam along with services and support to consumer and professional markets.
Store Sony (store.sony.com) has 427 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Adri M.
Tv Sony Bravia , dopo due anni scopro che ha un difetto alla scheda madre RICONOSCIUTO da Sony . La risposta? Ci spiace, è fuori garanzia! Grazie Sony , se foste un’azienda seria, avreste fatto un richiamo invece di far finta di niente. Tv da 1000 euro nessuna assistenza . Mai più
T.Peladeau
WORSE CUSTOMER SERVICE EVER: RETURN FOR REPLACEMENT=> NEVER GOT THE REPLACEMENT 6 MONTHS LATER I had to send a pair of headphones (WF1000XM3 model) for replacement as they were not functional when I bought them. I had the warranty (for a year) but still had to pay for shipment to get a replacement. This was in June. Then I emailed Sony in August as I still had not had any news about the shipment of my replacement pair. I received an answer at on 03-08-2023 saying they had some issues, but I would get the new pair within 7-10 days. In September, I had to contact them again (many emails, calling (wasting my time for hours on the phone, and re-explaining the situation again and again). They told me that they would make sure to follow up on this and get back to me. Still in October, I had no news and not received the replacement pair. I had to get an other new pair of headphones as I needed a pair and couldn't wait for the replacement. I have been sending multiple emails to their service, spoke on the phone with costumer service 3x and even today, they told me the new pair had not been shipped yet, and they need to look into my files to understand what is happening. I asked for any compensation or even just to give me a credit so that I could buy a new pair and complete this process, and they refused. This is unacceptable service, I have wasted time, energy and most importantly, I have still not received anything. I would never recommend buying from Sony as I have never experienced such an unqualified and unacceptable service. All I am asking is to be done with this and never have to deal with them again and they still are refusing to help me. Basically stealing my money my time and my energy.
Mark
Ordered online on November 8th so far I have not received it, Customer service no response. I hope you can improve your service, there are many reviews and you still have no response.
customer
Pathetic customer service, takes 5 days to get a response and by then the price match offer is over. All part of their game, but probably a blessing as would hate to see their aftersales support. Im buying samsung or LG instead
NINO
IL 31/10/2023 mi hanno consegnato il TV Bravia KD-50X75WL. Una volta installato presentava sullo schermo ampie strisce grigie, sulla sinistra. Imballato e chiesto il reso alla Unieuro che me lo aveva venduto. Non è vero che può capitare, perché l'azienda deve testare ogni prodotto che esce dalla fabbrica. Deluso perché il marchio "rappresentava" una garanzia.
Arne
Hovedminnet er helt ute av stand, noe av det mest grunnleggende man skal forvente i en mobiltelefon. Glem å multitaske, det er umulig ettersom minnehåndteringen i telefonen ikke fungerer slik som det skal. Vær forberedt på å miste timesvis med arbeid gjennom enhver applikasjon du måtte ha aktiv i mobilen din. Har også opplevd gjevnlige overopphetinger, til og med høyfrekvent skjerm av. I sommeren med daglig bruk kan man forvente hyppige ganger at skjermens oppfriskningsrate reduseres betydelig, til og med 60hz skjerm, som er standarden. Kompasset er fullstendig ubrukelig. Posisjonen blir vist, men ikke retning. Prøvde å kalibrere kompasset manuelt med kroppen, til ingen nytte. Det har nå pågått et år med operativsystem-oppdateringer for mobilen min, og alle nevnte problemene er fortsatt der. Er svært skuffet over Sony. Kan desverre ikke anbefale produktet.
customer
"Bluetooth second device connected" "bluetooth connected" "poweroff" "poweron" so stupidly loud notifications by so stupid developers. Why not just make the volume of notifications controllable or same as the one set on a device the headphones are connected. It would be safe to assume that this is some type of grand scheme to defean people by these stupid companies.
Oliver P.
der support ist nicht greifbar ... eine unsitte unserer zeit, sony ist in dieser rolle perfekt!!! äußerst ärgerlich!!! die ps bleibt, weiteres von diesem unternehmen NIE mehr
