SIRUIReviews of store.sirui.com

J’ai commandé un Sirui 85mm Aurora F1.4. Le produit était défectueux, j’ai alors demandé à Sirui un remboursement car je n’avais pas le temps de le changer pour cause d’un départ. Le service client est catastrophique, j’ai du faire 10 mail en répétant en boucle que je voulais un remboursement du produit et donc que j’avais besoin des instructions de retour. Ils ont bataillé pour ne pas me les donner. Ce n’est pas professionnel du tout ! De plus il prenne 60€ pour le retour simplement car l’objectif à été ouvert , les frais de livraison , des frais de retour et des frais d’assurance pour la livraison. C’est inadmissible une société comme ça !

Delivered fast and everything works as expected. Great experience.

Ich habe eines der "professionellen" Sirui Broadcast-Stative BCT 2203 gekauft und nach knapp über einem Jahr hat der Middle-Spreader plötzlich nicht mehr funktioniert. Das Feststellen ging nicht mehr. Daraufhin habe ich den Support kontaktiert und dieser hat mir dann auch schnell geantwortet und meinte er würde mir einen neuen bestellen. Dies ist fast EIN JAHR her und ich habe immer wieder nachgehakt, aber werde restlos ignoriert. Dann lohnt sich der Aufpreis zu einem Sachtler Stativ allemal. Das geht nicht kaputt und wenn hat man auch einen guten Service. Ich kann das Stativ seit einem Jahr nicht wirklich nutzen. Teurer Staubfänger.

Be very careful if you decide to buy something from the Sirui company! I bought one of their quick release ball heads as a present for my wife. 6 months into it – after hardly being used, it developed 2 problems. The first, was that the quick release securing screw kept coming loose and the second was that the ball head would intermittently creep down (and yes, the weight was well withing their prescribed limits). So I contacted Sirui, who replied fairly quickly to say that the solution was to simply tighten the loose screw! Obviously I had been doing this and I could not see how this would cure the ball head creep and I replied to them advising this. Nor could I video the problem as I had no idea when the ball head creep would start! This was Sirui’s reply “Dear customer, could you please send us your order ID? Then we could confirm your order details. And about your problem, we could exchange a new one for you.” Obviously I thanked them and a day or so later had this other email from them “We will create a return label for you, then please send back the ball head, after we receive the return package, we will send you a replacement asap.” So, I sent the ball head back – a couple of weeks later, I received a package from them – opened it – and inside was the ORIGINAL ball head I sent them! No note or anything to accompany it. Contacted Sirui – who said they had ‘repaired’ it, (all they had done was tighten the quick release locking screw which has since come loose, so not really repaired it at all) Been trying to contact Sirui asking them to keep their promise and they are ignoring my emails – so much for their customer service – my advice – do not use this company at all.

Ordered a lens that they say they had in stock on the webstore that is not. Lying about promised shipping dates and responding to issues more than 24hrs after they're sent. Not what I expected at all. Very disappointing

I purchased 2 lenses from the anamorphic line. Totally different colors. The 24mm is fine, but the 75mm is so yellow I had to edit the footage a lot in post. Which for what I do is not ideal, it made me lose too much time and it makes my workflow suffer. I would not recommend them especially because of the aftersales service. Which is zero. I still get e-mail advertizing but they never answered my complaint e-mails. Terrible. Don't buy for professional use.

great quality of cinema lenses for a great price.

The product is impressive. The Lens arrives in few days and with two filters. Top!