SIRUIReviews of store.sirui.com

We ordered a monopod directly from Siriu and the customer service experience was awful. Initially my husband ordered the wrong size monopod, so he had to return it and we had to pay for shipping both ways which added up. When the new monopod arrived, the monopod was clearly an Amazon return - the bag was covered in dog hair (we do not have any pets) and there were 2 holes in it. After emailing the company back & forth for days, all they could offer us was $15. The box it was in even had Amazon labels on it with people's names & addresses.

They send me wrong item Very disappointed with this experience. I received the wrong item, and despite contacting customer service, I still haven’t received the return label. They had already delayed the shipping once before, and now I’m stuck with a product I didn’t order.

No communication. I described a malfunctioning tripod video head a week ago but Sirui has not responded. You can also not get the price on their website if you live in Europe.

I received my order, a tripod and it's a nice piece but it is to short for me, so it would be uncomfortable to use. I have sent Sirui a couple of emails as I would like to return the tripod but as of yet I have not heard a word about how to return it. They did offer me a discount on the product but don't want that. I want to return it. This is getting frustrating and not have taken this long to fix.

I found the advertisment to be misleading. Each product(tripod and ball head) should have been advertised seperately if sold as separate product. I found the advert misleading. So, this was not a good experience.