Nolo Books and FormsNolo's store offers thousands of do-it-yourself products, including legal forms, online documents, books and ebooks, and software. With products from the store, users can generate a customized estate planning form like a will, a living trust, or a power of attorney in just minutes. Get all the most common business forms you'll need to operate your business, or create an LLC yourself. Our products are in plain English, created and updated by attorneys and legal editors.
Nolo Books and Forms (store.nolo.com) has 144 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 7 reviews with 1 star · Clear filters
James M C.
there are lots of mistakes in the book
Response from Nolo Books and FormsJan 30, 2026
Hi James, We’d love to get a better understanding of the mistakes you’ve identified in the book. If you’re able to share specific examples or sections, our team would be happy to review them and address your concerns. Please reach out to our customer service line (800) 728-3555 or email us at [email protected].
Diane K.
Instead of the legal book I ordered, I received a textbook titled Quantitative Biosciences. When I tried to use their website chat interface, the agent could only refer me to an attorney. There was no phone number listed on the site nor on the shipping confirmation email. Going to the order confirmation email, I learned that the ebook link also did not work. There was a phone number on the order confirmation email, and I called to request a refund. Very frustrating and disappointing experience. I am very wary of their legal advice given the mistakes with my order.
Robert
I purchased the software to create a trust document from Nolo. The software created the document but when I have attempted to pay an attorney to execute the document in the future, more than one has questioned the legality of Nolo's documents. Several times I have tried to contact an attorney affiliated with Nolo in order to clarify the legality. The customer service is HORRIBLE !. All I get from customer service is generic , vague answers regarding reaching a lawyer who works with or for Nolo
Toshimi M.
I started a chat with your customer support person or robot. The I stated the following question: *** I have created a draft of a Living Trust by using WillMaker & Trust 2023. This trust holds only one property currently owned by me and my wife as community property with right of survivorship, and I and my wife are co-trustees of the living trust. Part 10. Death of a Grantor of this trust is complex since it creates subtrusts as shown below. Is it possible to make Part 10 without creating subtrusts as shown by Part 10 Death of Grantor (without subtrusts)? *** Part 10. Beneficiaries (without subtrusts) When the deceased grantor passes away, the surviving grantor becomes the sole trustee of the trust property. When the surviving grantor passes away, the successor trustee, that property shall be given to Michko Minoura and Yoko Minoura on equal terms. If Michiko Minoura or Yoko Minoura dies before the death of the surviving grantor, the property shall be given to to the surviving beneficiary. **** Then I was asked whether I am asking for a lawyer's support or not. When I said "Not now". I was told that the chat is used only to introduce a lawyer", and the chat was abruptly terminated. I created living trust by using a Noro program in 2016 for another property. That living trust is working well now. I felt Nolo has changed.
Response from Nolo Books and FormsMay 23, 2023
Hello Toshimi, Thank you so much for your feedback. We understand why you are frustrated! That chat is designed to help people find a lawyer, not to support WillMaker. It was our mistake to have it on WillMaker's product page, and we have since removed it. We hope you've been able to complete and finalize your trust. The 2023 version of WillMaker should seem familiar if you've used the 2016 version. In fact, if you use the *download* version of WillMaker 2023 (available in your customer portal), you will find your 2016 document on the Your Documents screen. If you have any other questions, please call us at 1(800)728-3555 from 8 a.m. to 5 p.m. PST Monday through Friday, or email us at [email protected].
R T.
I am still waiting on my paper back book that I have not received !!!
Response from Nolo Books and FormsJan 10, 2023
Hello, Thank you for your feedback. We apologize for your recent experience. We are investigating where the shipment of your physical copy is. Once we have a solution, a representative will be reaching out to you. Please check your email soon for updates. Feel free to reach out to us at any time by emailing [email protected], or by calling 1(800) 728-3555 ext. 1. We greatly appreciate your patience.
David H.
Never received my leases!! It’s been around 2 weeks and nothing please contact me had to go to staples a get the lease for around 15$ and copy it would like my 39$ back !!😤
Response from Nolo Books and FormsJan 5, 2023
Hi David, Thank you for your feedback. We are sorry to hear you were not able to access your purchase of the Online Residential Lease Forms. A representative will be reaching out to discuss a refund or to assist you on how to log into your Nolo.com account, which is where your purchase is located. Feel free to reach out to us at any time by emailing [email protected] or by calling 1(800) 728-3555 ext. 1. We greatly appreciate your feedback.
Mack R.
When I purchased each book it is an excuse for Nolo Press to start emailing me with harassing messages. Bad form for Nolo.
Response from Nolo Books and FormsJul 13, 2022
Hello Mack, Thank you for bringing this to our attention! We see that you originally rated your purchase with 5 stars, and we apologize that you didn't find your experience to fully meet your expectations. We have removed your email address from future promotions and announcements. Please note that should you re-subscribe in the future, each of our emails contain an unsubscribe link that you may use at any time. Thank you for choosing Nolo and we hope to be able to serve you with an improved experience in the future.