KINNLS INCReviews of store.kinnls.com

The chair is well-built and looks good. However, I'm a smaller person, and the lumbar support doesn't quite hit the right spot on my back. I find myself slouching. It's a quality chair, but the ergonomics just aren't a perfect match for my body type.

Your chair will be in the garbage in less than 3 months. You might spend 5 years contacting their customer service team but no one will ever answer you. Buy a Herman Miller Chair and give KINNLS the maximum middle finger possibly possible.

There is no assembly instruction manual anywhere in the world. Found a short video on line but it did not include two key parts that were included with the shipment! So, after assembly, the arm rests were wobbling back and forth and they have ZERO customer service!! You can't call them and they won't call you! All I want to know is if I assembled correctly. I sent videos, pictures and a detailed description of how I assembled. The contact at Kinnls keeps referring to the mfr, so I'm not sure who he works for. They promised to send replacement arms then reneged on that offer. I asked them to at least send plastic caps for fear that I might damage them when I reassembled the arms but they wouldn't even do that. So, with zero customer support here in the US, I suspect this must be an offshore company with a California address. That said, rather than mail me 4 plastic caps which would have cost them maybe $2.00, they refunded me 15% of my purchase price for my trouble. Otherwise, 1 star for their total lack of service after the sale. The chair itself actually appears to be OK as long as you don't need parts or service!

This Is the worst chair I have ever had. Kinnls Said they’re made in California- That’s false. They’re made in China. They said it was leather, that’s false. They said that they have a warranty-Not what I’ve seen. I wouldn’t buy this thing again.

Horrible company. They hide legitimate bad reviews in the reviews section on their website, so the products seem well-rated. The desk I bought is junk. Clearly low quality. They make you drill parts in with no instructions or indications in the wood. It’s not even “assembly” at that point, I’m just building a desk with wood scraps. Please do yourself a favor and avoid at all costs — I wish I had.

Bought a chair for almost $2,000 and the seat pad was lumpy and uncomfortable and appeared to be a manufacturing defect. I even purchased their "refund insurance" for $50 extra. I reached out regarding the defect and wanted to return the chair but they would not accept it and said that they couldn't "accept the loss". Further, after performing an image search on their catalog photos of my chair, I was able to find the same chair for sale on alibaba for roughly $500. It's clear that they are just buying relative garbage and then marking it up by 400%.

I was sent a damaged chair. They asked if I had a needle and thread, to repair myself. I told them that is ridiculous! I was then told to have someone repair, send them the bill and they would cover it. Well, would you trust them to pay it after you did?! Don’t buy from them! Not reputable!!!!! I lost $800.00! Please be aware!!!

BEWARE! Normally not one to bash others' businesses but those considering a purchase should be informed that this company scammed me out of $1,895.00. I ordered a desk chair from them and despite having successfully received hundreds of packages without ever having a single problem at my address, Kinnls' logistics services said they were unable to deliver the package. Because I never received the package I asked for a refund on March 30th, 2023, and got confirmation from the logistics service that the product was returned to Kinnls successfully on April 10th, 2023. Despite many, many attempts by me to recover my refund, Kinnls has been barely responsive and has not sent a refund as of today, July 27th, 2023. These are all true facts and are not intended to be made in a defamatory manner, but rather a precautionary one.