Phil G.
Total lack of customer service after the sale
There is no assembly instruction manual anywhere in the world. Found a short video on line but it did not include two key parts that were included with the shipment! So, after assembly, the arm rests were wobbling back and forth and they have ZERO customer service!! You can't call them and they won't call you! All I want to know is if I assembled correctly. I sent videos, pictures and a detailed description of how I assembled. The contact at Kinnls keeps referring to the mfr, so I'm not sure who he works for. They promised to send replacement arms then reneged on that offer. I asked them to at least send plastic caps for fear that I might damage them when I reassembled the arms but they wouldn't even do that. So, with zero customer support here in the US, I suspect this must be an offshore company with a California address. That said, rather than mail me 4 plastic caps which would have cost them maybe $2.00, they refunded me 15% of my purchase price for my trouble. Otherwise, 1 star for their total lack of service after the sale. The chair itself actually appears to be OK as long as you don't need parts or service!