Huion Official Store Reviews | Read Customer Reviews of store.huion.com

Huion Official Store Reviews | Read Customer Reviews of store.huion.com

Huion Official Store reviews

Showing 542 reviews with 5 stars · Clear filters

Finnley D.
Sep 18, 2025
Great team
Despite my issues I've had with connecting my huion to my phone (because of my phone model), the huion support team have been quite helpful with the refund process and I am extremely grateful for they're help and support
Response from Huion Official StoreSep 19, 2025
Hi Finnley, Thank you so much for your kind words and 5-star review! We're truly sorry to hear about the compatibility issues you faced, but we're glad our support team could assist you through the refund process. Your patience and understanding mean a lot to us, and we're grateful for the opportunity to help make things right. If you ever decide to try another Huion product in the future, we'll be here to support you every step of the way. Wishing you all the best in your creative journey! Sincerely, HUION Customer Support
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Luke
Sep 10, 2025
Great Experience
Had problems with my tablet pen glitching, and the process to get a new one was relatively easy and straight forward. Was able to get a replacement pretty quickly. Big thanks for Anna for being so helpful.
Response from Huion Official StoreSep 11, 2025
Hi Luke, Thank you so much for your kind review! We’re absolutely delighted that your tablet pen replacement went smoothly and that Anna was there to assist you. Delivering quick and helpful service is always our goal, and we’re glad we could resolve the issue for you. If you ever need anything else, don’t hesitate to reach out—we’re always happy to help! Warm regards, HUION Customer Support Team
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Michael K.
Sep 4, 2025
Birthday gift for my daughter
I ordered a Kamvas 13 for my daughter for her birthday, as she is an avid artist and really wanted a Kamvas. I originally ordered one that must be connected to a PC or laptop and it wasn't working properly. I explained this to Huion and I was asked if I wanted a refund or exchange. My daughter actually wanted a standalone Kamvas. When I said I would prefer an exchange, I was suggested a Kamves 10, due to preferences. I was then sent a refund mailing slip, so that I could send the Kamvas 13 back to Huion. When I delivered it to USPS, customer service must have been watching for it, as they immediately sent the new one. I received the new one only days after I sent the first one. It cost me nothing and Huion did not give me any problems. They were so easy and great to work with. My daughter loves her Kamvas 10! Grace was awesome!
Response from Huion Official StoreSep 8, 2025
Hi Michael, Thank you so much for taking the time to share your wonderful experience with us! We’re absolutely thrilled to hear that your daughter loves her Kamvas Slate 10 and that the exchange process was smooth and hassle-free. At Huion, we strive to make sure our customers are happy, and it’s always our goal to provide exceptional support. Grace and our team are delighted we could assist you so effectively. Knowing that your daughter, an avid artist, is enjoying her new standalone Kamvas truly warms our hearts. We truly appreciate your trust in us and hope your daughter creates many amazing artworks with her new device. If there’s ever anything else you may need, please don’t hesitate to reach out! Warm regards, HUION Customer Support Team
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Michael B.
Aug 28, 2025
Mac Mini and Kamvas 22 Plus display issue
I have been using my Kamvas 22 Plus since 2017 and had no issues until a week ago when the Mac mini would not recognise two displays. Either I could use my primary display or my Huion, not both. I contacted Apple Support and spent an hour on the phone then reloaded Sequoia, another hour!. Still no joy! Grace at Huion sent me a couple of fix options. One which works is that I used Terminal on the Mac and added two lines of code. It worked straight away within minutes. The Kamvas Plus is still a great product after a few years usage, l love illustrating on it. Looking now to upgrade to the 4k tablet for better colour accuracy.
Response from Huion Official StoreSep 1, 2025
Hi Michael, Thank you for sharing your experience with us! We truly appreciate your detailed feedback and are thrilled to hear that your Kamvas 22 Plus has been a reliable tool for your creative work since 2017. We're pleased that Grace from our support team was able to provide you with a quick solution. It's fantastic to know that the Terminal fix resolved your issue, and we appreciate your patience during the troubleshooting process. Your kind words about the Kamvas 22 Plus really warm our hearts. It's exciting to hear you're thinking about upgrading to a 4K model. I have no doubt you'll be amazed by the difference in clarity and vibrancy! If you ever need further assistance or have questions about new products, please don't hesitate to reach out. Happy illustrating! Thank you for being a valued Huion customer. Best Regards, HUION Customer Support
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Stanley
Aug 22, 2025
我5年前买的H420/2048usb pen…
我5年前买的H420/2048usb pen tablet,最近才去安装使用时发现不能写字，画，后和service support 联系，他们帮助我如何去操作，经过他们的耐心不断提供操作步骤，我的问题得到解决，他们的服务非常快回答我的问题，解决了我的问题，在这里非常感谢你们的指导和帮助，我在这里对你们的工作态度点赞，谢谢你们的帮助解决了我的问题。 Regards! Stanley Singapore
Response from Huion Official StoreSep 1, 2025
Hi Stanley, Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that our support team was able to assist you in resolving the issue with your H420/2048 USB pen tablet, even after five years of use. At HUION, we pride ourselves on delivering prompt and patient support to ensure our customers can fully enjoy their products. Your kind words about our team’s dedication mean a great deal to us—it’s feedback like yours that motivates us to keep improving. If you ever need further assistance, please don’t hesitate to reach out. Wishing you all the best with your creative projects! Best Regards, HUION Customer Support
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Jea L.
Jul 16, 2025
Fantastic support
When my recently purchased tablet (the new Kamvas 16 Gen 3) was suffering technical issues with the stylus, the customer support member (Grace) and the technical team were very thorough and replied as quickly as possible in order to solve my issues. They spared no expense and ultimately sent a whole new tablet as a replacement. I am incredibly grateful for the help.
Response from Huion Official StoreJul 22, 2025
Hi Jea Lee, Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Grace and our technical team provided you with such thorough and prompt support. Ensuring your satisfaction is our top priority, and we’re glad we could resolve the issue with your Kamvas 16 Gen 3 to your satisfaction. It’s wonderful to know that you’re happy with the outcome, and we truly appreciate your patience and understanding throughout the process. If you ever need further assistance or have any questions, please don’t hesitate to reach out—we’re always here to help! Thanks again for choosing HUION, and we hope you enjoy your new tablet to the fullest. Best Regards, HUION Customer Support Team
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Nova M.
Jul 4, 2025
Extremely kind and helpful!
Contacted support after two weeks of no updates from the shipping department and ended up getting a new package sent. I'm super grateful, support was so nice and helped me quickly, which is something I wasn't expecting beforehand from experience elsewhere. Even if I still have to wait longer for my pen display, I'll look forward to it. I appreciate the time taken to seriously help me. I received my product today, July 8. It went way quicker than I expected and I'm so happy!
Response from Huion Official StoreJul 4, 2025
Hi Nova, Thank you so much for your kind words! We’re thrilled to hear that our support team could assist you so promptly and make your experience a positive one. Delays can be frustrating, and we truly appreciate your patience and understanding while we worked to resolve this for you. Your satisfaction means everything to us, and we’re glad we could turn things around. We hope your new pen display arrives soon and that you’ll love using it as much as we loved helping you! If there’s anything else we can do, don’t hesitate to reach out. Warmly, HUION Customer Support
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Melanys M.
Jun 30, 2025
I have already written to support twice…
I have already written to support twice looking for help, both times they have helped me very kindly, the first time was because I myself did not know the characteristics of my previous laptop and the other was because the dials on my tablet were having problems. I have a Kamvas 3 Gen 3, the problem was just updating a driver, they helped me solve it in less than 3 days (I hadn't seen the email the same day that support sent it to me) they always respond quickly.
Response from Huion Official StoreJul 2, 2025
Hi Melanys, Thank you so much for taking the time to share your feedback! We're delighted to hear that our support team was able to help you quickly and kindly, both with your laptop questions and the dial issue on your Kamvas 3 Gen 3. We always aim to make troubleshooting as smooth as possible, so we're glad the driver update fixed the problem. (And no worries about missing the email—we know life gets busy!) If you ever need anything else, don’t hesitate to reach out. We’re here for you! Warmly, HUION Customer Support
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