Huion Official StoreReviews of store.huion.com

I purchased the Kamvas Pro 22 (2019) last year 2022 October and have been fine using it for the first few weeks. Upon receiving the tablet they sent me the wrong charging cable EU rather than the UK. After a month and a half later the tablet stopped working. It would often disconnect or not connect at all. I tried buying new wires, adapters and so on. Eventually, I finally concluded that the issue was the tablet. I emailed Huion Customer service multiple times, with back-and-forth emails, videos and photos. It is the most frustrating customer experience I've ever had with slow responses and no response from calling their customer service number. I heard similar experiences from other customers and multiple times Huion have proven that they basically do not have customer service with how unresponsive and unhelpful they are. I am a Macbook Pro user, which means frequent software updates and Huion's drivers are certainly lacking. In my honest opinion, you're better off buying from reputable brands such as Wacom. Don't waste your money or your time on a piece of tech that won't last more than a year.

I am struggeling with my huion kamvas 13 since 4 month. I lost track of how many e-mails, photos and videos I had to send to the technical service, of how many times I had to deinstall and reinstall drivers, of how many hours I lost trying to solve the problem, which remains unsolved. I am completely unable to use the the tablet because everytime I touch it with the pen the cursor remains stuck in the left upper corner of my computer monitor. Very frustrated customer. Update: The technical team could solve the problem by accessing my computer. I wonder why this could not happen month ago. I could have avoided to lose all this time. Also, because I needed the tablet for work I had to by a new one meanwhile, so I will have to sell the huion one now.. If you need to work with these kind of products I suggest not to buy from huion.

J’ai acheté une tablette Kamvas à Noel pour mon fils. Elle ne marche pas. Apparemment une panne très connue car j’ai vu pas mal de videos sur les réseaux sociaux. Depuis, le Service Client Huion (oui c’est risible d’appeler ça comme ça !) me balade en me demandant et redemandant les mêmes justificatifs encore et encore (alors que je les ai envoyés plusieurs fois). En fait ils ne veulent simplement pas me rembourser ni changer la tablette défectueuse. Amis, passez votre chemin et fuyez absolument cette société.

I wish I had reviewed HUION before purchasing. I purchased the Kamvas studio 22 ( pen computer ) 2 months ago. Due to Ill health. I had not been able to use it. Obviously the returns (which you should read before you do purchase - 30 days with lots of if and but exceptions). My item is no longer on sale ( hmm ). Other review I found online are the same as my experience. Tracking is poor. There is no finger operation like an iPad for Example. Just mouse and pen which I constantly have to reboot as tracking fails or stops. The spec for using on software is base line at best. Such as Corel painter. I wish I had avoided them now. Apart from my model vanishing off the website. A newer higher spec model Kamvas studio 24 has appeared. It shows all the shiny lights etc and 2.5 k TOUCH screen… but you can’t buy it. Really is a poorly designed and handled website. And surfing between the .com and uk sites is infuriating. I feel let down by possibly advice from the website to say a new model is coming and that I’ve bought clearance stock for a full price. ( good business acumen by Huion- but you’ve lost a customer, and hopefully more. I don’t often review, but seeing that newer model has riled me and I do hope people read this…buyer beware) Additional (8th feb)- had an email of apology. Fair enough. Wanted all my details for the problem which they have from my order number and which I fix with removing and re applying the driver. So no point there. I was offered as a gesture of good will to purchase with no price reduction or compensation for a discontinued item the new shinier Kamvas studio 24, but this is still not for sale on the website. But what dissapointments would I find with that product and what price? And what would I do with this ornament I’ve payed for and seems to have vanished off the face of the earth on the site and Huion Facebook page. Sorry but no. Hope people read this an buyer beware

I ordered a Pen80 stylus pen from Huion's website on 5 Jan, the thing was shipped out on 10 Jan and according to DHL tracking, the item arrived in my country on 13 Jan but for some reason, was returned back to the sender (Huion). I contacted Huion, they mentioned they've placed a new order for me and said it'll take 4+ days to process. Ok, so I waited. It's 28 Jan 2023 now, Feb is coming, so I've been emailing them a couple of times to get updates on the item. Silence. Nothing. And looking at the recent reviews below mine, seems that something wrong is going on within Huion. Maybe most of their staff got retrenched, that's why they're understaffed and have no time to reply to emails. This is disgusting coming from a well-known company like Huion. They are not a mom-and-pop store so there's no excuses for them to behave like this. Unprofessional. So where's my PEN80, Huion?!

Huion delivered the wrong product. I have tried to contact them using every method offered and they do not reply. I can't even return this for a refund because no one replies. The customer service is appalling. I have never experienced anything like it. I am down over £500 and have nothing to show for it. It feels like a scam!

Hi I still haven't received ANY replies/information/contact/tracking about my order (which hasn't arrived) from your official Huion Outlet and I'm not happy about it.

did not receive email confirmation after order unreachable support after 5 days