Emma
Kamvas Pro 16 (2.5k)
I ordered the Kamvas Pro 16 (2.5k). It sadly arrived broken, but those things can happen with electronic devices. Customer service was very lovely and sent me a replacement right away. The communication was a bit slow but they told me they have a lot of tickets. It wasn't a problem for me. Both times the product arrived incredibly fast, within 3 days, which is basically express shipping. The product itself is georgeous. I had an older XP Pen Model before this one and it just doesn't compare. The screen is sharp, colours are accurate, everything feels very high quality. I am obsessed with the felt tips for the pen, they are amazing. Only thing that didn't work for me is using the two usb cables. For me only the 3 in 1 works, but again for me that's not an issue. Overall very satisfied with the product as well as the customer support. I'll definitely stay with huion for the foreseeable future.
Response from Huion Official StoreDec 12, 2025
Hi Emma, Thank you so much for sharing your experience with us! We’re really grateful that, even though your first unit arrived broken, you gave us the chance to make it right. It means a lot to hear that our team was able to get a replacement to you quickly and that you’re now enjoying your Kamvas Pro 16 (2.5K). We know waiting for replies can feel slow when there are lots of tickets, so we truly appreciate your patience and understanding. Hearing that the product arrived fast both times and that you love the sharp screen, accurate colors, and felt pen tips makes us so happy — that’s exactly the kind of creative experience we want for our users. Thank you again for trusting Huion and for choosing to stay with us. We’re excited to be part of your art journey, and we’ll be here whenever you need us. Enjoy creating with your new tablet! Sincerely, HUION Customer Support