Huion Official StoreReviews of store.huion.com

Ich habe am 29.06. (über Kaufland) bei HUION ein Display bestellt, welches am 04.07. geliefert wurde. Da ich mich zwischenzeitlich für ein anderes Modell entschieden hatte, wollte ich das Display zurück schicken und habe noch am selben Tag Kontakt mit HUION (über Kaufland als Zwischenhändler) aufgenommen. Nach mehreren Nachrichten wurde mir am 06.07. gesagt, dass ein Rücksendeetikett bei der Logistik angefordert wird. Trotz mehrmaligem Nachfragen und einschalten vom Kaufland-Kundendienst habe ich erst am 13.07. ein Rücksendeetikett erhalten. Am nächsten Tag stand ein Lieferant von GLS vor der Tür und wollte das Paket abholen (mir wurde nichts von einer Abholung gesagt). Am 18.07. wurde das Paket zugestellt. Zwei Tage später habe ich erneut nachgefragt wo meine Rückzahlung bleibt. Am 21.07. wurde mir dann gesagt, dass "Finance" eine Rückerstattung veranlassen wird und ich 3 Werktage warten soll. Mein Geld habe ich bis heute nicht zurückerhalten. So eine katastrophale Abwicklung habe ich noch nie erlebt. Ich kaufe definitiv kein anderes Modell von HUION und würde auch jedem entschieden davon abraten.

Not only these people keep keep emailing you to remove the honest review, but they literally had the audacity to call me at my personal number to ask me to remove the review, which in actual sense should be known to the public. I am thankful for the team to grant me the full refund on the Huion Stylus pen, which had stopped working under the guarantee period. But that didn't happen until I had continuously emailed them again and again for the refund or replacement. SNEAKY PRICES! They always have some sneaky cost under the table as you approach them with any kind of issue in the first place. Shipping charges, replacement charges or any thing of that sort.

I got in touch with Huion as I had an accident with my Huion Kamvas Pro 16, the screen is broken and I got in touch with them to see where I could get it repaired. they were extremely unhelpful. I would avoid this company products as if you have an accident with the product there is no support for repair. Huion CS Support: We're sorry to tell you man-made damage is not within the scope of the warranty. And we don't have a store to repair the pen display. In your situation, we suggest you could purchase a new one.

Not great quality and it's expensive to send mack, all the costs are placed on the buyer. Not a good product

The worst costumer service I ever encountered. The shipping company delivered my package to a neighbour (but didn't say which one). Couldn't get in contact with the shipping company and Huion just ignored my messages multiple times. Thank god the neighbour brought me the package themselves 2 weeks after.

Starting from the beginning, Buying the item from their website was easy enough. But after the item was purchased was when the issues started. The item arrived after quite a while of waiting, A lot longer then i was expecting but still. Once the item arrived, it was well packaged and boxed, very professional. But the item was not as expected, so we wanted to return the item, take into account it have never even been plugged in or used, literally opened the box and re-boxed the item. After days of trying to contact the customer support, in every way to figure out how to return the package, due to the fact that there is no returns option on the website or emails or any links for support on returns. I finally was responded to, which was a worry as you are only given a small time frame to return the item if it is not what you want. Once i had contact with someone the responses were very poor, and far between. This was then the start of more issues. It turns out that if you want to return an item, you need to then pay (Or loose from your refund) 8% for a re-stocking fee..... 8% is a large amount. You also loose the cost of the postage that you pay for during the order, which was an additional £16.99. You then also have to pay for the postage back, which for an item just over 2kg is quite a bit of money. You also have to send the item back with a multitude of paperwork and copies of emails and order details and information. (Jumping through a lot of hoops just to get my money back which was now gone from £311 cost of the order + Postage = 327.99 to a refund cost of £278.33, plus the cost of postage of an additional £5.99) total loss of nearly £60 !!!!! But the operator informed me to choose the cheapest option for the return, which we did. which didn't come with a tracking code. So we sent the package away with the expected delivery of 2 days. fast forward 2 weeks later and multiple emails back and forth from the company, they wont process the refund without the package, and are asking for the tracking number which we did not have. They had asked the warehouse to check for the package but could not find it and informed me to either provide a tracking number or wait, and to contact the mailing company i used to chase the part up. Finally we go the refund, but it took 3 weeks, a lot of stress and the cost of the privilege to open a box and close it cost me just short of £60........ We were going to but a different model originally from this company but after the awful customer service and horrific terms and conditions. we will steer clear. I don't usually write reviews but i feel it is my duty to try and protect other people from the same situation. Unprofessional customer service, Unprofessional company ethics especially in this day and age. Stay away. YOU HAVE BEEN WARNED !!!! The product may be brilliant to use, But the company is not brilliant to work with.

Horrible Customer Support and sneaky prices... Ended up buying refurbished old technology which they priced higher than new pen displays... I understand they try making money from trash, but no fair way of promoting products that are outdated without letting you know.. Customer Support was also really bad. No knowledge what they sell and also kind of rude. Anyways many good companies with equal and better performance out there like xp pen and wacom, dont bother with this company.

If you’re a serious illustrator or work within a professional capacity do not buy this device. When it works it’s a great little screen mirror, but nothing more than that. I had mine for a fair few months a tolerated it’s idiosyncrasies for a while hoping I’d figure them out and crack on once I’d got to grips with it. However the constant input losses and uninstalling and reinstalling of the device driver in order to get it functioning again drove me up the wall. I’ve since sold mine and put the money towards an iPad, I would recommend skirting this product and doing the same