Huion Official Store Reviews | Read Customer Reviews of store.huion.com

Huion Official Store Reviews | Read Customer Reviews of store.huion.com

Huion Official Store reviews

Showing 130 reviews with 1 star · Clear filters

Gaijingirl Bronx G.
Dec 20, 2024
Purchased a Huion 22 inch via Amazon
Purchased a Huion 22 inch via Amazon. The product itself - WHEN IT WORKED - was terrific. But right out of the box, there were "Signal" problems. Customer service, while it was genial, absolutely did not address the issues - it was like they were cutting and pasting from a script. I was forced to return, and will look at XP Pen next. A shame, because the hardware itself otherwise seemed fab.
Response from Huion Official StoreDec 23, 2024
Hi Gaijingirl Bronx Greens, We are truly sorry about your experience with our product and customer service. Your feedback is invaluable, and we genuinely appreciate you taking the time to share your thoughts with us. We understand how frustrating it must have been to deal with the signal issue right out of the box. It’s disappointing to hear that our customer service didn’t provide the support you needed. Your feelings are completely valid, and we’re genuinely sorry for the inconvenience this has caused you. To help us understand what went wrong and how we can make it right, could you please share your Amazon order number or the ticket number from your interaction with us? You can simply update this information in your review. If you have a ticket, sharing the review link would be really helpful, too. This way, we can dive into the specifics of your situation and make sure our team learns from this experience to avoid it happening again. We truly care about improving our products and services, and your feedback is so important in this journey. We want to ensure that we learn from this and do better for you and all our customers moving forward. Thank you once again for your honesty. If there’s anything else we can do to help or support you, please don’t hesitate to reach out directly. Sincerely, HUION Customer Support Team
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Luisa
Dec 19, 2024
Ho fatto un ordine da più di 400 eur il…
Ho fatto un ordine da più di 400 eur il 12 dicembre, mi è arrivata subito la ricevuta ma dopo 7 giorni non mi è arrivata alcuna comunicazione di spedizione. Avevo bisogno di ricevere questo pacco prima di Natale ma il customer service non risponde a nessuna mia richiesta. Pessimi!
Response from Huion Official StoreDec 20, 2024
Ciao Luisa, Comprendiamo la tua frustrazione per il ritardo nel ricevere il tuo pacco, dovuto all'elevato volume di ordini che stiamo vivendo a causa delle festività natalizie. Mentre abbiamo inviato il nostro ordine e le conferme di spedizione prontamente, ci scusiamo sinceramente per eventuali disagi causati dal ritardo nella consegna del pacco. Il tuo pacco è in arrivo e abbiamo già risposto alle tue richieste sul nostro sito web. Si prega di controllare la posta elettronica, comprese le cartelle spam o cestino, per i nostri messaggi. Per rimanere aggiornato, ti consigliamo di aggiungere i nostri domini alla whitelist o alla safelist della tua email, specialmente se stai utilizzando un account Hotmail, poiché sembra che il tuo server di posta elettronica stia bloccando le nostre notifiche. Grazie per essere così comprensivi. Stiamo lavorando diligentemente per risolvere questo problema e ottenere il vostro pacchetto a voi il più rapidamente possibile. Sinceramente, Team di assistenza clienti HUION
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Marie
Dec 9, 2024
Purchased Kamvas 16 online
Purchased Kamvas 16 online. Thinking that I get better service directly from Official Huion Store instead of amazon. I chose expedite, it's been a week since I receive email of shipment. Package not moving at all. No follow up emails. I would like to emphasize that it has been paid already. It will give you anxiety and panic attack thinking this may be a scam. If it's a peak season, the more customers deserve to be informed. Send updates, Communicate, Send out information emails about delays, give assurance. I receive Nothing.
Response from Huion Official StoreDec 10, 2024
Hi Marie, We are truly sorry to hear about the frustration you're experiencing with your Kamvas 16 order. It's understandable how concerning it can be when your eagerly awaited package seems to be stuck in transit. Especially during this bustling holiday season, our warehouses and shipping partners are working tirelessly to fulfill a large number of orders. This surge in demand can sometimes cause unexpected delays in the delivery process, and for that, we sincerely apologize. Your feedback about the need for better communication during peak seasons is invaluable. We are actively looking into your order to ensure it's on its way and will work on improving our communication to keep you updated promptly in the future. Please rest assured that your order is legitimate, and we are committed to resolving this matter swiftly. If you have any further questions or concerns, don't hesitate to reach out to our customer service team. We're here to help and make things right. That said, we will update you about your order through your email. Thank you for your understanding and patience. We appreciate your support. Sincerely, HUION Customer Support
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Joseph L.
Aug 26, 2024
Tablet has ever worked, poor service, request for return and refund denied, art business suffered.
I purchased a Kanvas 22 Plus to replace my aged pen tablet that I use to create my digital art. I was excited to begin work on a larger surface. The tablet I received from Huion has never worked. The customer service is very slow and I have been waiting for more than two weeks for a solution. I wrote and requested a return and refund but I was was denied even though I made my request within the 10 day period Huion required.There are many posts on the internet from Huion tablet purchasers reporting problems similar to mine. I am sorry I did not search before buying. It is now clear to me that Huion has a quality problem and lacks the customer service capability to support what they sell. Huion refurbished products are available from many online stores so obviously many tablets needed repair. Every Huion customer service email I received apologized for their slow service saying that it is because they have so many service tickets. Maybe it is because they have made so many tablets with problems. I was hoping for a new creative boost from my purchase of a Huion tablet. Instead I have a new problem and reason to worry. Huion has my money and I do not have the budget to go out and buy a tablet from a different company. This experience has had a negative effect on my creative output.
Response from Huion Official StoreAug 28, 2024
Hi Joseph, We deeply regret the challenges you encountered with the Kanvas 22 Plus tablet and our customer service. Your feedback is incredibly important to us, and we thank you for sharing your concerns. We understand the frustration caused by receiving a faulty product and experiencing service issues. This falls short of the service standard we strive for, and we sincerely apologize for any inconvenience this may have caused you. Your feedback is being taken seriously, and we are actively working to address the product quality and customer service concerns you've raised. Rest assured, we are committed to rectifying this situation and preventing its recurrence. We value the trust you have placed in our brand and are dedicated to making things right for you. We have responded to your email with a solution and will continue to assist you until your issue is completely resolved. Thank you for bringing this to our attention. We look forward to the opportunity to regain your trust in our company. Sincerely, HUION Customer Support
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Chantelle S.
Aug 9, 2024
Charging me over £70 for there faults????
Absolutely the worst experience ever! Bought a kamvas 22 for my art, spent what little money I had on it excited for the new bit of tech. The company sent me a faulty one, could not get it to connect to anything so I reached out for help. Only to be told after a 4 day wait that I should do what I've already been doing. What a waste! I then started to ploy for a refund. They sent me a faulty one should be simple I thought. No! It took over a week to get any start of a refund process, once the ticket I submitted just vanished without any response. Then came the real blow. They want ME to pay ove £30 shipping for something that's in the same country as me!!! They want to take more money from me before I'm even given my refund!! Plus they are now stating that if they find no issue once returned I will be charged a 8% restocking fee. In total they'd be taking £71 from my refund???? For what reason?? I was sent a faulty product, expected to return it and still give them money? Absolutely unacceptable, from the customer service to the expectation that I'd be the one to pay for their faults??? Would never use again. Having to get trading standards and other higher ups involved now to get my money back. Avoid at all costs if you don't want to find yourself lining the pockets of these scammers.
Response from Huion Official StoreAug 13, 2024
Hi Chantelle, I'm truly sorry to hear about the frustrating experience you've had with your Kamvas 22 pen display purchase. Your feedback is extremely valuable to us, and we deeply regret the inconvenience caused by the faulty product and the subsequent challenges you faced in seeking a resolution. We understand your disappointment and the inconvenience this situation has caused. We want to make things right for you. As a gesture of goodwill, we would like to offer you a full refund for your purchase, and we'll provide a return label for you to return our product. We have sent you an email with more information about our offer and the steps we are taking to resolve this issue promptly. Please check your email, and let us know if there's anything else we can do to rectify this situation and regain your trust. Once again, we sincerely apologize for the inconvenience and frustration you've experienced. Your satisfaction is important to us, and we are committed to ensuring that you receive the quality product and service you deserve. Best Regards, HUION Customer Support
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Baran H.
Jul 19, 2024
I recently purchased a Huion Kamvas 16…
I recently purchased a Huion Kamvas 16 (2021) and was extremely disappointed with both the product and the customer service. After using it just once, I decided it wasn't the right fit for me and attempted to return it. However, Huion's customer service has been extremely slow to respond to my inquiries. On top of that, they informed me that I would need to pay around £60 for the return shipping, even though I barely used the product. This has been the worst customer service experience I've ever had, and I am incredibly frustrated with the lack of support and unreasonable return costs. I would not recommend purchasing from Huion based on my experience. Iam now going to attempt to sell this product by other means, they dont even cover packaging cost for me which would be also an extra 50 pounds UNSIGNED. Its a joke honestly.
Response from Huion Official StoreJul 24, 2024
Dear Baran, Thank you for sharing your recent experience with us. I am genuinely sorry to learn of the disappointment you encountered with both our product and the service provided. Your feedback is incredibly valuable to us as we are committed to enhancing our services continually. I completely understand your frustration regarding the return process and the associated costs. At this moment, we are in the process of reassessing our return policies to ensure a more seamless and customer-centric experience. I would like to inform you that we have responded to your email. Could you please check our reply and reach out to us at your earliest convenience so we can assist you with your return request? We are eager to engage in further discussion and collaborate towards a resolution that meets your expectations. Once again, I apologize for the inconvenience you have experienced, and I genuinely appreciate you bringing this matter to our attention. Warmest regards, HUION Customer Support
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Rainer
Jul 12, 2024
ACHTUNG GROSSER BETRUG!!!!
ACHTUNG GROSSER BETRUG!!!!! NICHTS BESTELLEN !!!!!! Ich habe die Ware ungenutzt am 26.06. 2024 zurück gesendet. Die Ware ist auch am 01.07.2024 nachweislich angenommen worden. Mehrere Mail´s bestätigen mit dir Gutschrift auf mein PayPal Konto. Jedoch habe ich bislang nichts erhalten.
Response from Huion Official StoreJul 15, 2024
Hi Rainer, I apologize for the inconvenience you experienced with your refund. Please rest assured that we take this matter seriously, and we are committed to resolving it promptly. To assist us in investigating the issue, could you kindly provide the following information to [email protected]? 1. Order number: 2. Return shipping tracking number: Additionally, please mention that this email is in reference to the instructions provided to you in response to your Trustpilot feedback. I want to assure you that we value your satisfaction as our customer, and we will take the necessary steps to address this matter and ensure you receive what is rightfully due to you. Thank you for your patience and cooperation. We look forward to resolving this issue for you. UPDATE: After a thorough investigation, we have discovered that the website where you placed your order is a fraudulent one. We take this matter very seriously and have taken immediate action to report this incident. Our primary goal is to ensure the safety and satisfaction of our customers. To prevent others from falling victim to this scam, we have reported the fraudulent website and are actively working to have it shut down. We strongly advise against making any further purchases from such websites. To ensure a secure and authentic shopping experience, we recommend purchasing directly from our official store at https://store.huion.com/. Our official store offers genuine products and provides reliable customer service. If you prefer to buy from an authorized reseller, please contact us at [email protected] for verification before placing any orders. This step will help us ensure the reseller's legitimacy and protect you from potential scams. We sincerely apologize for any inconvenience caused and appreciate your understanding in this matter. Your trust and satisfaction are of utmost importance to us.
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Tom
Jun 30, 2024
Time wasted with customer support; terrible—look elsewhere!
I bought a Kanvas 16, and it was the most I’ve spent on a drawing tablet. However, it had a problem with the screen where there was a yellow mark. I haven’t had it long, so I wanted to get it replaced. BUT if I had known how poor their customer service was, I wouldn’t have bought it. I don’t intend to get another product from them again; to Wacom I go in the future. I opened a ticket, which required a separate account from their main website—odd. Then, getting a response from them was slow; a turtle would look quick in comparison. At this point, I have been going back and forth with useless customer support for 11 days (madness) and still not resolved In comparison, I have a Shark product that needed to be replaced, and it was easy and quick; I got a new one sent straight away. Maybe I expected all companies to be at that level, but I was sorely mistaken. I provided pictures and videos and explained my frustration, and was met with indifference. It also appears that this company sells products up to £1000 and only has about three customer support agents for the entire customer base. I had Jane Chen, and all this goes to show that this company doesn’t care about the customer. Do yourself a favor and go with Wacom instead. Could you imagine buying a product and having to wait three weeks to potentially solve the problem? Ouch. TLDR: Time wasted with customer support; terrible—look elsewhere! UPDATE 02/07/2024: Finally getting a response, only for them to demand a £30 delivery fee to their UK warehouse, and they want it in USD? What? "We will process the replacement unit, which usually takes 2 business days. The transit time will typically take 7-20 business days, depending on which warehouse it is from. I will make sure to update you with the tracking information or estimated delivery date when it becomes available." What an absolute joke. At worst, it will be a month wait to get the new one. I WILL NOT BE PAYING THE EXORBITANT DELIVERY FEE. YOU SHOULD COVER IT, AND I HAVE TO WAIT A MONTH? WHAT THE...?? MAD IS AN UNDERSTATEMENT. What is this company playing at? Is this a sick joke to you? they offer no reason for the pricing and simply ignored it.
Response from Huion Official StoreJul 2, 2024
Hi Tom, We sincerely apologize for the inconvenience you've experienced with your Kamvas 16 (2021) drawing tablet and the delay in resolving your issue. We understand your frustration and want to assure you that we are actively looking into our records to determine which channel it was distributed to since the order number is unavailable. Please be assured that we value your satisfaction as a customer. We are committed to rectifying the situation and will do our best to provide a resolution as soon as possible. We appreciate your patience and understanding. Best Regards, HUION Customer Support
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