Huion Official StoreReviews of store.huion.com

Highly professional!

Had a bit of trouble with my Pro 24 4k, Derek in customer service was amazing and walked me through the entire order process. The sent me a new one within a week. Couldn't be happier with the product and the help.

An item was missing from my delivery and the support team was very helpful and considerate in solving my issue. The constant contacts and updates on the matter made me feel at ease and eventually my item was delivered without any problems.

I had a problem with refrubished Kamvas 16 2021display, then Huion support replaced it with a brand new Kamvas 16 within a few weeks. So the support assistant Jane was so kind and patient with me.

Great customer support . I had problem with connectiing huion kamvas and pressures sensitivity issue with my laptop and Evence X from the team solved my issue by providing right drivers and other technical steps and files through mail . Happy with their support and product.

Received clear and quick solutions from the support team. Very kind

I ordered a Kamvas 16 (2021), partly because I wanted to use felt nibs, but I forgot to add the felt nibs to my order before placing it! I wanted to avoid the shipping fee that ordering the nibs by themselves would incur, so I submitted a support ticket. I got a response the next day, and a resolution that same day within a few hours. A rep named Jane was super helpful, told me they managed to stop the order and add my nibs to it, and gave me some payment options to pay for them, which I did. A couple days later, she emailed me the tracking info. Now I can't wait for my thing lol! This exchange happened by email in the span of only a few hours! Surprisingly fast and human responses. Super happy for the help. Thanks again Jane!

I have a miss order issue with them, but they are very helpful and positive at the same time. It is really unusual but great customer service these days. I highly recommend this company and product!