Huion Official StoreShenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Huion Official Store (store.huion.com) has 732 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Red S.
After buying a Kamvas 13 and downloading the driver, the pen pressure didn’t work properly. After emailing the service team, I got fast replies and a direct solution. Only after a day or two I can now probably draw, thanks so much to the service team!
Sarahvind
I needed a replacement connectivity dongle. Contacted Huion CS and paid amount due to be told it can’t be provided. After persuasion through feedback I was refunded in full and the dongle was made. This arrived in good time seeing that it came from China. All works fine so mission accomplished. Huion have communicated very well and pulled their resources to deliver the customer service expected. Well Done Huion! And thank you.
Response from Huion Official StoreOct 27, 2023
Hi Sarah-Jane, Firstly, I would like to apologize for the support you have experienced with us. Upon reviewing your case, I am sorry that we can't offer you the wireless receiver of the tablet since WH1409(2048) has been out of production for many years. Based on the product serial number, it indicates that the tablet was purchased in 2016. We would be happy to offer a discount on your purchase of our other products. I really appreciate your kind understanding in this matter. Best Regards, HUION Customer Support
David L.
Evence X was great for helping me with the case, fast and make it very much clear to me, I would like to rate this pilot that helped me. Thank you again Evence X (The agent that in their team).
Sergio B.
I purchased a Kamvas Pro 13 (2.5K) when it developed some graphical issues. I reached out to customer support and Jane reached back out and walked me through the process of a replacement. Jane was super helpful and very communicative and was able to walk me through the steps that I needed. If I have any issues, I would definitely reach out again.
Marsmalloey
I was having problems with a faulty wire for my Pro 16 but didn't know immediately what was wrong. Customer support helped guide me through and get me a replacement on the way!
Ollie
The customer support was great, it helped me with connecting the kamvas to my PC and past difficulties as a beginner. That was thanks to Jane and Beverly!
cornyhaul
Fast service when they were online, no issues when it came to actually getting support.
Tereza
Fast delivery to the Czech Republic. Excellent customer service in dealing with the issue of part of the shipment at customs. Thank you!
