Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Huion Official Store (store.huion.com) has 732 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
store.huion.com
Website
store.huion.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
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The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
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Huge disappointment! We bought a refurbished tablet at the end of February, and never received a signal. We contacted support, and it took multiple emails over several weeks to receive a response. We then got sent a new cable, which hasn't helped, and are waiting for our tablet to be replaced or to be refunded. Until this day (end of April), we are still waiting for a response. It's been four weeks. They are lying about their warrenty and also about the stand. They say the tablet does not contain a stand, so I bought one in addition, but the tablet actually has a stand. When I asked to send the extra stand back to be refunded, they charged half the price in shipping fees, meaning for £19.99 I would only have been refunded $8. Ridiculous. We are still waiting for Huion to make true on their promise for exchange.
Response from Huion Official StoreApr 28, 2025
Hi Lottus Man,
We're so sorry you've had trouble with your tablet. We understand your frustration, and we want to make things right. We've processed a full refund for the extra stand.
The "no signal" problem is commonly due to the cable connection. Please watch this video from 1:24 to ensure correct setup: https://support.huion.com/en/support/solutions/articles/44001870595-how-to-connect-your-tablet-display-to-your-computer. If your computer lacks an HDMI port, you'll need an adapter (avoid using an HDMI to USB-A adapter since most USB-A ports cannot support a display connection).
We have provided you with the necessary solution, and we hope you will find it to your satisfaction.
Sincerely,
HUION Customer Support
MC
maxi C.
sin noticias
he pedido un cuaderno inteligente el pasado 26/02
y aun no me ha llegado a dia 10/03,
era entrega urgente,
he enviado multiples mail al telefono de informacion , y no tengo respuesta ,
Según la información de la página web al hacer la compra el periodo son
2 a 7 días envío acelerado
7 a 15 envío standard .
Response from Huion Official StoreMar 13, 2025
Hola Maxi,
Gracias por contactarnos sobre su pedido realizado el 26 de febrero. Nos disculpamos sinceramente por la demora en recibir su computadora portátil smart y por nuestra falta de respuesta a sus consultas. Hemos experimentado un gran volumen de consultas recientemente, lo que desafortunadamente afectó nuestro tiempo de respuesta, y nos disculpamos por cualquier inconveniente que esto pueda haber causado. Entendemos su frustración, especialmente dada la urgencia que ha indicado.
Los pedidos en nuestro sitio web oficial tardan 2 días hábiles en procesarse, y luego el tiempo de tránsito desde nuestro almacén de Hong Kong suele ser de 7 a 20 días hábiles. Confiamos en nuestro servicio de mensajería de envío para proporcionar actualizaciones sobre la ubicación del paquete, por lo que recomendamos comunicarse directamente con el servicio de mensajería de envío para obtener la información de seguimiento más precisa, ya que pueden proporcionar actualizaciones sobre el estado de su paquete. A veces, los mensajeros pueden experimentar retrasos en el suministro de información de seguimiento en línea debido a circunstancias imprevistas fuera de nuestro control.
Agradecemos su paciencia y comprensión, y estamos comprometidos a resolver este problema por usted. Gracias por su negocio.
Atentamente,
Atención al Cliente de HUION
------------------------------------------
Hi Maxi,
Thank you for contacting us about your order placed on February 26th. We sincerely apologize for the delay in receiving your smart notebook and for our lack of response to your inquiries. We've experienced a high volume of inquiries recently, which unfortunately impacted our response time, and we apologize for any inconvenience this may have caused. We understand your frustration, especially given the urgency you've indicated.
Orders on our official website take 2 business days to process, and then the transit time from our Hong Kong warehouse is typically 7-20 business days. We rely on our shipping courier to provide updates on the package's location, so we recommend contacting the shipping courier directly for the most accurate tracking information, as they can provide updates on your package's status. Sometimes couriers may experience delays in providing tracking information online due to unforeseen circumstances beyond our control.
We appreciate your patience and understanding, and we are committed to resolving this issue for you. Thank you for your business.
Sincerely,
HUION Customer Support
GA
Gavin A.
Late delivery and non existent customer service
Package is 3 days late. They can't give me a straight answer to ANY question I ask, as well as waiting 3-5 days to even respond to it. I have emailed and tried there customer service chat option and the very short response I get doesn't even answer my question, and then I'm waiting 3-5 days for another response... I never spend any sort of money on myself and this experience has really made me regret doing so. Cheers Huion.
Response from Huion Official StoreMar 13, 2025
Hi Gavin,
Thank you for your feedback. We sincerely apologize that your recent order was delivered later than expected. We understand your frustration with the delayed delivery, and we appreciate you bringing this to our attention.
Once your tablet is handed over to our courier partner, their network and operational capabilities determine the delivery timeline. While we work closely with our couriers to ensure timely deliveries, unforeseen circumstances such as inclement weather, unexpected traffic, or logistical issues within their network can sometimes cause delays that are unfortunately outside of our direct control.
We have checked your order information and can confirm that your package has been successfully delivered. We value your business and hope this experience doesn't deter you from ordering from us again.
We appreciate your understanding in this matter. If you have any further questions or concerns, please don't hesitate to contact us.
Sincerely,
HUION Customer Support
SR
Somoh R.
Kundenservice-Albtraum: Finger weg von Huion!
Ich habe auf der offiziellen Homepage von Huion ein PEN Display gekauft, das angeblich von DPD an einen nicht existierenden Nachbarn geliefert wurde. DPD verwies mich an Huion, die mir schnell eine Nachlieferung und eine neue Sendungsverfolgungsnummer innerhalb von 48 Stunden versprachen. Dies war am 21.01.2025. Als ich am 24.01.2025 nachhakte, erhielt ich lediglich die Nachricht, dass die Firma über das chinesische Neujahr geschlossen sei und ich bis danach auf eine Lösung meines Anliegens warten solle, was nochmals zwei Wochen bedeutete!
Da es sich um ein Gerät handelt, das über 1000 € kostet, habe ich PayPal Käuferschutz beantragt, um mein Geld zurückzuerlangen. Nachdem der Käuferschutz beantragt wurde, erhielt ich eine letzte Nachricht von Huion, dass meine Nachlieferung aufgrund des Käuferschutzes auf Eis liege. Dies ist eindeutig eine Lüge, da die Nachlieferung schon längst hätte losgeschickt werden sollen, bevor der Käuferschutz aktiviert wurde. Hier wird man betrogen, vertröstet und angelogen. Tun Sie sich einen Gefallen und kaufen Sie dort nicht ein!
Response from Huion Official StoreFeb 12, 2025
Hallo Somoh,
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie in Bezug auf Ihre letzte Bestellung hatten, die als geliefert markiert, aber nicht erhalten wurde. Wir verstehen die Frustration, die dies verursacht haben muss.
Wir bedauern jegliche Missverständnisse bezüglich des angegebenen 48-Stunden-Zeitrahmens. Bitte beachten Sie, dass wir, sobald ein Paket als zugestellt markiert ist, eine Anfrage für eine Untersuchung einleiten, ein Vorgang, der in der Regel etwa 10 Werktage in Anspruch nimmt. Obwohl eine Rücksendung angefordert wurde, können wir den Ersatz erst versenden, wenn wir die Ergebnisse der Untersuchung erhalten haben.
Nach dem Urlaub haben wir festgestellt, dass Sie einen PayPal-Fall zu diesem Thema eingereicht haben. Auch wenn die 10 Werktage verstrichen sind, können wir mit der Rücksendung erst fortfahren, wenn der PayPal-Fall geklärt ist. Wir müssen den Abschluss des PayPal-Falls abwarten, bevor wir unsere nächste Vorgehensweise festlegen.
Bitte seien Sie versichert, dass wir unser Möglichstes tun, um dieses Problem schnell und effizient zu lösen. Wir bedanken uns für Ihre Geduld und Ihr Verständnis in dieser Zeit. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Aufrichtig,
HUION Kundenbetreuung
-------------------------------
Hi Somoh,
We sincerely apologize for the inconvenience you have experienced regarding your recent order, which was marked as delivered but not received. We understand the frustration this must have caused.
We regret any miscommunication regarding the 48-hour timeframe provided. Please be informed that once a package is marked as delivered, we initiate a request for an investigation, a process that typically takes around 10 business days to complete. Although a reshipment has been requested, we are unable to ship the replacement until we receive the results of the investigation.
After the holiday, it has come to our attention that you have submitted a PayPal case related to this issue. Even if the 10 working days have elapsed, we are unable to proceed with the reshipment until the PayPal case is resolved. We must await the conclusion of the PayPal case before determining our next course of action.
Please rest assured that we are doing our utmost to resolve this issue promptly and efficiently. We appreciate your patience and understanding during this time. If you have any further questions or require assistance, please do not hesitate to contact us.
Sincerely,
HUION Customer Support
LM
Lorenzo M.
Se volete effettuare un reso non rispondo, attenzione !
Ho acquistato un loro prodotto che è arrivato non funzionante, ho praticato a contattarli diverse volte per richiedere il reso, hanno mandato mail che per il capodanno Cinese ci avrebbero messo 4 giorni a rispondere. La prima mail l’ho mandata il 28/01/2025 ad oggi ancora non ho ricevuto risposta. Molto probabilmente usano questa tecnica per far passare i 30 giorni per richiedere il cambio o reso. Sconsiglio vivamente ! Mi avete risposto con enorome ritardo e solo dopo aver aperto contestazione con PAYAPL, inoltre adesso mi state facendo fare delle prove inutili chiedendomi foto, video di cose che stanno solo rallentando il processo di rimborso, vi avevo già inviato la prima volta che vi ho contattato il video dove si evinceva il mal funzionamento ed adesso dopo infinite mail mi state chiedendo ancora altre prove video, ditemi se questa non è una tecnica per scoraggiare al rimborso. Pertanto si utilizzate tecniche scorrette.
Inoltre è da precisare che sulle mail che ho ricevuto la fine dei vostri festeggiamenti era al 5 di febbraio.
Response from Huion Official StoreFeb 12, 2025
Ciao Lorenzo,
Ci scusiamo per il ritardo nel tornare a voi per quanto riguarda il biglietto. La nostra festa del Capodanno cinese e del Festival di primavera si è svolta dal 25 gennaio al 6 febbraio, con un volume maggiore di ticket di supporto. Si prega di essere certi che il nostro team sta lavorando diligentemente per affrontare tutte le richieste in sospeso il più rapidamente possibile. Chiediamo gentilmente la vostra pazienza e comprensione durante questo periodo.
Vogliamo assicurarvi che non usiamo alcuna tattica di ritardo per evitare di soddisfare la vostra richiesta. Onestà e integrità sono valori fondamentali nelle nostre interazioni commerciali con clienti stimati come te.
Abbiamo risposto al tuo biglietto e faremo tutto il possibile per risolvere il tuo problema.
AGGIORNARE:
Ci scusiamo per averti chiesto di provare alcuni passaggi e per aver richiesto ulteriori informazioni, come un video dei tuoi collegamenti via cavo. Ti preghiamo di comprendere che stiamo facendo queste richieste per aiutarci a identificare la causa del tuo problema, consentendoci di fornire la soluzione più appropriata.
Apprezziamo la vostra collaborazione. Abbiamo stabilito che il problema riscontrato è dovuto all'uso di un cavo errato e connessioni improprie. Si prega di fare riferimento alla nostra e-mail per i passaggi corretti per risolvere il problema. Siamo sicuri che una volta utilizzato il cavo corretto e stabilito correttamente i collegamenti necessari, il problema verrà risolto.
Sinceramente,
Assistenza clienti HUION
------------------------------------
Hi Lorenzo,
We apologize for the delay in getting back to you regarding your ticket. Our Chinese New Year and Spring Festival holiday took place from January 25th to February 6th, which resulted in a higher volume of support tickets. Please rest assured that our team is working diligently to address all outstanding inquiries as quickly as possible. We kindly ask for your patience and understanding during this time.
We want to assure you that we do not use any delay tactics to avoid fulfilling your request. Honesty and integrity are fundamental values in our business interactions with valued customers like you.
We have replied to your ticket and will do everything we can to resolve your issue.
UPDATE:
We apologize for asking you to try some steps and for requesting additional information, such as a video of your cable connections. Please understand that we are making these requests to help us identify the cause of your issue, allowing us to provide the most appropriate solution.
We appreciate your cooperation. We have determined that the issue you are experiencing is due to the use of an incorrect cable and improper connections. Please refer to our email for the proper steps to resolve the issue. We are confident that once you use the correct cable and establish the necessary connections correctly, your problem will be resolved.
Sincerely,
HUION Customer Support
AR
Arden
The dirtiest merchants by far.
The dirtiest merchants by far.
They sent me a used tablet twice
Response from Huion Official StoreJan 24, 2025
Hi Arden,
We are truly sorry to hear about your recent experience with us. Your feedback is invaluable, and we want to assure you that we take such matters very seriously at Huion.
It's disheartening to learn that you received a used tablet not just once but twice. This is definitely not the standard we uphold at Huion, and I completely understand your disappointment.
Please accept my sincerest apologies for any inconvenience this may have caused you. Your trust and satisfaction are of utmost importance to us, and we strive to provide only top-quality products and services to our customers.
To address this matter promptly and regain your trust, we kindly request that you reach out to us at [email protected] with your order number and the link where you purchased the tablet. This will allow us to investigate the issue thoroughly and ensure that appropriate steps are taken to prevent such occurrences in the future.
We assure you that we are committed to rectifying this situation and providing you with the outstanding service that you rightfully deserve. Your satisfaction is our priority, and we are here to make things right for you.
Thank you for bringing this to our attention. We value your feedback and the opportunity to improve our services. Please feel free to contact us, and we will do our best to resolve this matter to your satisfaction.
Sincerely,
HUION Customer Support
DL
Dustin L.
Planned obsolesce of Inspiroy Giano tablet
Bought Inspiroy Giano tablet - disappointed by obvious planned obsolesce.
Been using Wacom Intuos S for 10 years, still working but decided to upgrade for something bigger to avoid carpal tunnel syndrome.
First impression - having bigger tablet really works, lines are easier to control, pen tilt is actually handy, all looks cool. Looked at the tablet - and I'm seeing many shallow scratches and a couple of really scary ones.
Link to photos: https://imgur[dot]com/a/xDZqJCq (I know about "no links" rule, but this kind of issue requires photos as evidence)
Was puzzled why the surface so scratchy (my 10yo Wacom was never had any cuts so deep, can't even say it was used compared to this Giano) - and then I compared the default nib in the pen to one of replacement nibs (https://imgur[dot]com/iwfJT78).
The default nib is unique to replacement ones - it's intentionally made WAY sharper, no reason to make it unique other than to make unaware customers to damage the tablet, making it deteriorate faster. Even felt nibs are scratching the surface no matter how gentle you are.
Another reason can be to discourage customers from returning a tablet after a couple of days of tests. It's extremely scammy way to make business considering it's a hit-and-miss situation with a tablet so big, plus it's not symmetrical in design - left-handed people will find it uncomfortable to use. It's like buying a pair of pro-level hard-to-fit runners only to realize you already worn off the soles by walking in it in your room.
Response from Huion Official StoreJan 22, 2025
Hi Dustin,
Thank you for taking the time to share your experience with us. We truly appreciate your detailed feedback regarding the Inspiroy Giano tablet.
We understand your disappointment and frustration with the issues you encountered, and we are sorry to hear that the tablet did not meet your expectations. Your insights about the product design, scratches on the tablet's surface, and differences in nib design are crucial for us to enhance our products. We will share your feedback with our product development team to address these concerns and improve the overall user experience.
We encourage you to email us at [email protected] to discuss your specific issues so that we can assist you further. Our dedicated customer support team is here to listen to your concerns, offer guidance, and ensure that your experience with our products is as positive as possible.
Once again, we want to express our gratitude for your feedback. Your input is invaluable as we strive to make continuous improvements based on user experiences like yours. Thank you for helping us achieve our mission of providing the best possible products and services to our customers.
Sincerely,
HUION Customer Support
KG
Krzysztof G.
They sell products that don't even exist
They sell products that don't even exist - aren't produced yet. They will not inform you about that. Only if you ask you will get information about out-of-stock.
Two examples from their answers (delivery within 7 working days):
"We have planned the production and delivery to fulfill your order as soon as possible. However, even a well-thought-out plan may not work accordingly due to some unexpected events or uncontrollable factors. Due to the high demand for the said model, we are sorry to inform you that we've run out of stock. "
"We fully acknowledge that the inventory mismanagement and the lack of timely out-of-stock notifications were unfortunate oversights on our part"
Response from Huion Official StoreJan 8, 2025
Hi Krzysztof G,
We sincerely apologize for the inconvenience you experienced with your recent order. Your feedback is invaluable to us, and we appreciate you sharing your concerns.
During the holiday season, we encountered an unprecedented surge in orders, especially for the popular model you selected. This unexpected demand, combined with the delays of the holiday season, led to some logistical challenges.
As an online merchant, we aim to provide accurate and up-to-date information on product availability. However, the high demand may have caused delays in updating our systems, and we regret any frustration this caused.
We are actively working to improve our processes and communication systems to prevent similar issues in the future. Your satisfaction is our top priority, and we are committed to enhancing the overall customer experience based on your feedback.
If there is anything else we can do to assist you, please reach out to us directly. Thank you for your understanding and for allowing us to address this issue.
Best Regards,
HUION Customer Support
