Huion Official StoreReviews of store.huion.com

Had issues with my Kamvas 13, the tablet, was defective, and progressively getting worse. Jane, was very helpful from the get go, and provided me all informations I wpould need.

Jane gave me options for fixing my pen, and it worked nicely, she was Nice :)

I had a problem regarding the student 10% off code but Jane from customer service was very nice and helpful and we got that resolved in under 2 days, which is very fast considering our time difference!

I had an issue with a K20 Keydials firmware and the customer support team was extremely helpful. I thought the product was bricked but Jane and their team helped my solve the issue.

The power button just stopped working on my Kamvas 16 Pro and it was literally one year and two weeks since purchase, for some reason I was never sent an order number or invoice though but that didn't matter as Huion could locate my details from the SN of my product. After sending a video of the issue, Jane, the CS advisor instructed to rotate the button back round into the upright position and it clipped back in place. Fixed in 30 seconds. She also provided me my original order details for future reference. Sorted.

Jane is the absolute sweetest and kindest customer support person I have had to work with. My tablet had a faulty port, and she walked me through the replacement process and made it so much easier! Give her a raise - she deserves it!! <3

Outstandingly kind, professional and competent help with my lost order. Evence X went above and beyond to get a replacement on the way immediately, answering all my questions and sorting out the issues with the shipping company. This has been my best experience with a customer service!

Ce fut très agréable que d'être aider par Jane. Très bonne communication, fait en sorte de vous satisfaire et de trouver une solution à votre problème. Je suis très heureuse d’être tomber sur cette personne.