Huion Official StoreReviews of store.huion.com

the service was good but a bit slow

I have ordered 2 of the Inspiroy Ink H320M tablet . One of the tablet was faulty out of the box. It was not a good experience as they should have done a minimum quality check before shipping the product. Thank you for reviewing my request and resolving promptly.

I had a problem with my display (kamvas pro 16 2,5k) following an upgrade from Apple so I’ve emailed Huion customer service. It all went well, the explanation to fix the problem was clear and it worked which has saved my work.

Everything went well. The person that helped me, Nina, was amazing. They help me with everything, and were quick to reply. The instructions were clear as day and really easy to understand. I got my pen 2 days ago, and it works perfectly fine. The only issue I had, was that there's no email to say that your help demand went through. And I was left wondering if I should send another email or wait another week. But once I got an answer it was amazing.

package arrived today all ok. it was lying around Heathrow for 5 days. Not the fault of Huion they were very helpful thought I was going to buy a new monitor but they sorted out the part I needed so all ok thank you Huion

UPDATE: After posting this, I was contacted by the support team, and clear instructions and processes have begun so that I can replace my device. I will always appreciate Huion as a company for creating quality alternatives to price locked wacom standards for drawing tablets, and I can comfortably say that I much prefer huions designs over wacom. I am hopeful about the replacement as I feel quite sure that the device I got was a dud, and odds are, it won't happen to you reading this if you are considering purchasing from huion for your drawing needs. That being said, keep in mind that past 30 days, even with warranty for replacement requests, you are expected to fufill the shipping cost for the replacement. So be mindful of warranty rules, important dates and so on. Will continue to update for transparency, but right now, I am pleased with the support, which was the only issue I had with the company. really don’t want to switch to wacom but so discouraged by customer service context - i bought my first pen display off huion, the Kamvas 16 pro. I loved it. This was in Aug 2024. 3 months in, I started to have issues where there were odd bubbles and streaks under the screen itself and created problems with pen use- the pen lags and loses pressure in those spots, and the sound the pen makes when i work on those spots is like scratching nails on a chalkboard(there is so much resistance that you can audibly hear it and also feel it when drawing) i contacted support on two seperate occasions with videos and explanations, however they could see no visible issues with the screen raising(?) and advised me to clean it, replace pen nibs (i did, no fix) and kept waffling about the issue, not offering any solution despite it still being within the year warranty. i gave up on their help and tried to continue using it and now (feb 2025) those spots have essentially grown to the entire screen. I contacted them about replacing it under warranty claim and haven't heard back but i can't accept this type of issue on such a new tablet. like, you'd think with competitors that are known for durability and quality, you'd want to make it easier for customers to sort their problems. I genuinly like huion designs better than wacom, and desperately want to upgrade to a new replacement or even new tablet, but i can't justify buying again cys if i have issues i know they will not help. blegh. anyone have any similar experience or suggestion? also, if the life expectancy of these tablets are significantly shorter than wacom, i might as well make one large purchase that will last me vs constantly buying cheaper alternatives that total this amount. tbh i'm at a loss and rly sad cys i feel like i just got a dud( i know people with the same tablet who have been fine for up to 3 years of use) and i can't believe the support wont help me out.

I strongly recommend to negotiate hard in case of any issues. You will benefit in the end of the day.

I had issues with Huion driver version 15 not recognising my Kamvas 22. This is a hot topic online and, weirdly, Huion hasn't fixed it yet. I heard from my friends and social media that Huion customer care is pathetic regarding responses. But to my surprise, I was getting responses even though late and asking me to repeat the procedure again and again. Most people nowadays won't have the patience to go through with it. I got a bit annoyed when I got the same email to repeat the procedure. Finally, an online forum suggested that the v14 driver is the way to go and I checked it with them. They sent me a path to the driver and voila! it worked again. The whole saga took more than 3 weeks. So if you are going to contact Huion for something, make sure you have ample time on your hands. I think they should have links in their site for all driver versions