Micha
No order confirmation...
Ordered yesterday evening but also have not received any order confirmation or any mail similar to confirm my order has been processed (similar to other reviews here). Feels fraudulent so now just hoping for my order to arrive as the payment of course has been processed already. Update: after contacting customer service I have received a tracking id. I would assume this process would be automated but reading from the reviews here this system should be revised as it happens more often apparently.
Response from Huion Official StoreJan 3, 2023
Hi Micha, I am sorry to hear that you didn't receive order confirmation email and shipping information email. After checking, we can confirm that we did automatically send order confirmation email and shipping information email to you in the first place. Could you please kindly check your spam or those emails might be blocked by system. We have sent the screenshots to you through ticket. Hoping for your kind understanding in this matter. Best Regards, HUION Customer Support