Huion Official StoreReviews of store.huion.com

I got a Kamvas 22 recently and though I was excited at first I quickly found out it doesn't work. I've tried contacting Huion and have had a back and forth with customer service for a while now. I've bought 2 diffrent USBC to USBC cords like I was told to and it still doesn't work. I'm wasting money on an already very expensive purchase and at this point it kinda feels like they're trying to make it seem like it's the cable's fault so I can't be eligible for a replacement. The only reason it's 2 stars is because the customer service person I've been speaking to is very nice and professional.

Order was shipped almost 2 weeks after advertised time. It was also not shipped from their European warehouse as advertised either but from their Hong Kong warehouse. And this was with me ordering on the 13th of January when excepted shipping was at latest 31th of Jan (advertised). They split the order into multiple packages without asking for consent or informing, which resulted in me having to pay DHL (the delivery company) twice the administration fee, which basically ended up costing me another 20€ extra for no reason. I also contacted them on Feb 1st, asking them when it would be shipped. I was then told it would be shipped "within the week" and "from their european warehouse", neither which turned out to be true.

I ordered two items around January 15 and received an email that it was being shipped on the 17th. I decided to go with expedited shipping since my art tablet pen needed new pen nibs and I wanted a back up battery pen just in case something happened to my original. My order hasn’t been received and from what the tracking information tells me, it has been returned to the sender. I haven’t received any information about that happening and only found out myself by checking on why it was taking so long. Im writing a review due to the fact that Huion sent me an email asking me if I’d like to review the products/ the experience. It’s currently February 16th since my order, and I wouldn’t have wrote anything negative if they had contacted me about the order having to go back and that it would take a bit more time than normal.

We purchased a Kamvas Pro 24 (4K). I ordered it for my daughter for finishing school and her 18th birthday as she is pursuing a career as a graphic artist. It arrived quickly well packed in its box. However, it was MISSING the pen holder, which also contains parts for the pen. We have reached out to Huron via email and social media and have been completely ignored. These are not cheap pieces of tech and to completely ignore your customer when you have not delivered a full product is inexcusable. Really, who ghosts their customers? How much has to be missing from the box before you get a response? The tablet itself is great, thus I am begrudgingly giving it 3 stars. _________________________________________________ Update 5 Jan 2023: Huion finally reached out via text message. Said they sent 3 emails, but I received none of them. I resent them my address and they shipped the missing pen holder, which arrived today (5 Jan). No communication post the text exchange other than receiving a notice from DHL that I was getting a shipment. However, the pen holder was advertised to contain 5 hard pen tips and 5 felt pen tips, but only hard tips were in the package. The result is that we still don't have what was described in the original product! @huion can you please send some felt tip nibs? Update on the functionality of the tablet: It loses connection to the MacBook Pro it is plugged directly into every time it goes to sleep and the only way to reconnect is to reboot the Mac. This is annoying at best. Having read other reviews, seems to be a common problem. Removing 1 star for functionality issues.

I ordered Kamvas Pro 22, order confirmed & payment was processed straight away. Three days later I received an email stating item was actually out of stock & would I accept an alternative which I agreed to. 10 days later I have no delivery, no confirmation order is on way, no tracking reference & no response from several emails sent to customer service. This is a Christmas present for my daughter ordered on 25th November with the website stating 2-6 days. Payment taken from me, no delivery & no customer service feedback.

It was not clear from their website or any step of the ordering process that the pen we ordered was for a different version of the pad. When I made the suggestion, to improve this information, I was sent a screenshot with the pen number circled. Maybe we are just dumb, but something like ' this pen only works for x tablet' would have saved us cost. Also cheaper to order from amazon, to avoid surprise duty fees of 24$.