RG
Kamvas Studio 16 Battery Failure
Less than 10 months after purchasing the device, the battery was not functioning for more than a few minutes, despite showing full charge. Following the manual, I attempted to recondition the battery, but that did not work, so I simply used it while plugged in. I contacted Huion support about the issue a little over 5 months later, and after requesting lots of pointless diagnostic feedback, they tell me they are unwilling to help due to the device now being out of warranty. While this is strictly true, the failure occurred during warranty, and I did not want to bother the company about something that may resolve on its own. They have since refused to do anything to refurbish or refund my device. Don't be like me. The second you have an issue, no matter how minor, contact support so it is on record. I will not be purchasing another huion device in the future, and I cannot speak positively about the quality of their product, customer service, or company ethics. Honestly, I didn't expect much support since it was outside the warranty window, but they were not willing to work with me at all, unless I were to purchase a NEW device of course... $1500 down the drain unless I can get a new battery for this thing. It's even more frustrating because the issue would probably cost about $100 overall to fix, accounting for shipping and a new battery.
Response from Huion Official StoreFeb 27, 2026
Hi RG, Thank you for taking the time to share what happened, and I'm truly sorry for the inconvenience and frustration this situation has caused. We understand how important it is for your device to work reliably, and it's disappointing to hear that you've had such a difficult experience. Please know that we genuinely want to support you and help you find the best possible solution. Your feedback is important to us, and we're committed to reviewing your situation carefully so we can provide the most helpful path forward. Sincerely, HUION Customer Support