Huion Official StoreReviews of store.huion.com

I hada problem with my tablet glitching, thay helped me get a new one with the warranty, I'm still waiting for it to arrive but I'm hopeful it will.

I bought a Kanvas pro 13, and after a while the digital pen stopped working, the support team assisted me amazingly and sent me a new pen at no cost very fast. Huion products are very good, but when you have a support post-sale team like they have, makes you even happier with the decision to use Huion products, post-sale for me at least, is the most important and they are 10 of 10 in this matter. Thanks

Been over a week and my order still has not shipped. I've tried reaching out to them with no luck. They promise fast shipping which is just a blatant lie at this point. I even paid extra for expedite shipping but why does that matter when the company doesn't even ship the order... Really sad EDIT: Customer service handled this really well. They partially refunded my order for the inconvenience and explained the situation. Very satisfied once everything got settled

Esther is so wonderful. I didn't have to wait very long for responses given the time difference.

Great support! Very friendly and understanding!

This s a very good produce . I’m thankful for the peoples patience’s with me not being tech smart as I’m sure most are. My daughter pro just had died and with the warranty and the HUION’s support they have made it right and replaced it . Thank u much

They were very reactive and found a solution quickly. My tablet stopped working and they replaced it. I'm very grateful.

My tablet broke, I tried reinstalling drivers, changing cords and many other things. I filled out a ticket but the website wouldn’t let me login to view it, I emailed support and Jane got back to me fast with a replacement. Jane deserves a raise 🫡