Huion Official StoreReviews of store.huion.com

I had accidentally bought two of the same tablet without realizing, and only realized it after I noticed that the amount taken from my bank was double! I quickly contacted support via the phone and I got connected with Orliza. During the call, my order status went to shipped by thankfully she was able to intercept it! About half an hour after the call, she emailed me and informed me that I will be sent only the one tablet I wanted, and that I'd be getting a partial refund for the second tablet I accidentally ordered. Now I only have to wait for the refund and tablet, but still! Thank you Orliza for helping me with my issue, and for making it quick and smooth! Here's hoping things stay smooth from here!

My tablet was stuttering every few seconds. A nice person named Jane helped me resolve it. There was a background service that was causing the issue. I never would have guessed it, so this was a very effective resolution to my issue.

When I got my kamvas 13, the pen seemed to glitch a little. It was not a huge problem but I decided to contact the support, to find out if I had to change settings in my software. I did not expect to get a response that quickly. Together we found out, It was actually a hardware problem and they send me a new pen, just like that. It was very quick in my mail and it works perfectly fine. I am very satisfied. Glad to know I have a reliable contact, if I ever have any issues again. Thank you!

I purchased the huion kamvas studio 16 and after a year the touch screen started having issues. But I emailed Huion, and even though my worrenty had expired, they were still willing to exchange the tablet for a new one, which did not take long. Very good customer support for a great, although not perfect line of products! 👍👍👍 Thank you Jane!

I ordered a Kamvas 22 plus but had some tax issues (Dutch tax policy for small business) so i waited to unpack although i really wanted to work with it (since i was afraid i had to send it back). The person of the helpdesk helped me out with my tax issues so now i can finally unpack and start working with it 👍🏻 Orliza, Thanks so much for the help!

I received the parcel, my computer has been replaced👍I’m satisfied. Thank you!

El servicio de soporte estuvo excelente. La ayuda que me brindaron fue muy buena, gracias por gestionar mi proceso de cambio de lápiz. Muy agradecida por su ayuda!

I recently had to replace my graphics tablet, and I couldn't be more satisfied with the experience. The process was simple and straightforward. The support team responded pretty fast to my inquiries and provided clear, helpful instructions.