Huion Official StoreReviews of store.huion.com

Ich habe das Q11K und der wireless USB receiver funktioniert überhaupt nicht mehr. Der Kundenservice verlangt ständig Videos anstatt das Problem zu lösen.

Bought a Kamvas 13 today. What a piece of crap. Doesnt work properly on latest macbook pro. Usb-c to usb-c definately not working. Brush input lag in photoshop as well as picture tearing when moving the image. Lower resolution doenst help. Tried it als on my PC under windows 10, same problems. Returned also today...

The brush lag is unbelievable, I improved the performance both on Ps and AI and re-installed the driver so many times, actually trying all the different versions. Never had these problems with my previous tablet, I'm gonna sell it straight away, it's extremely annoying.

DO NOT BUY!!!!! I urge anywhen with a product in the basket do not buy from this company. I doubt this is their official store and if it is their business practice is corrupt. I paid nearly £800 for one of their pen displays. It wasnt shipped and I asked for an update in broken English they said they hadnt shipped it, this was a week later. I then asked to cancel the order and process a refund. They said they wouldnt refund in full. They are clearly running a scam. I am now in disputes and am trying get my money back. If this is how they treat a customer who hasnt even received a product they paid for and not recieved then it has little hope for anyone else receiving a quality service. Also I'm sure there will be a sting in the tail in the form of import taxes which I wasn't made aware of at the time of buying.

My pen isn’t unscrewing after reading the manual i don’t know what to do now that i used 30 bucks

Absolutely shocking customer service. No mention of import charges but also had to pay courier extra £24 to deliver despite postage advertised as free

After three months, tablet stopped working. Product has a year warranty. Emailed customer service telling them everything I tried to make it work and was told to send a video of it not working. I did that and I specifically showed in the video the cords connected. They respond back with a picture labelling the cords and ports then suggest for me to try something I already tried. So basically in 5 days, they ignored the original email I sent explaining the things I tried and the second email which included the video they requested. In the end after 8 days and ignoring everything I sent them, they redirected me to Amazon support, who resolved the issue through chat in a few minutes. TLDR Waited 8 days for Huion to fulfill a year warranty on a product that lasted 3 months. They ignored every email, including info they specifically asked for. Spent 5 minutes in Amazon support chat and got a refund.

Awful customer support for Huion products. Phone number 1-302-319-9975 is always busy. I miss my Wacom support so badly!!!