Huion Official StoreReviews of store.huion.com

Worst Experience Ever. On the verge of scammers. The official store is terrible and the customer support is unreachable. Please avoid at all costs.

Huion Kamvas 13 good drawing tablet. First drawing tablet I've ever owned. Terrible customer service, Reddit assisted in solving the technical issues. Clunky set up for computer and still doesn't work with adobi. Only works with fire alpaca. Ordered when in the UK and charged over £50 in customs! Wasn't told that at checkout. Once you've ordered a drawing tablet they don't care. This was even WITH buying using PayPal (usually companies support more as more easy to get a refund via PayPal).

I thought it would be okay because it's an official store because I was desperate for a new tablet that wasn't wacom, but I was dead wrong. Not only was there so little initial information about the tablet that I didn't get to know my computer wouldn't be able to run it until it arrived, but not once did I receive a single email from them about anything besides the barely helpful customer service member I contacted. This lead to me never receiving a refund for a 400 DOLLAR ITEM, despite adhering to their bizarre return policy. Seriously still considering contacting my bank. Not only that, but the service rep actually tried to encourage me not to return my tablet and blamed me for not knowing the specs, that their site doesn't actually list as requirements, but instead as features. They clearly know they're struggling to get rid of their garbage. For me, it was nothing to do with the shipping time, it was being in the dark about an expensive, needed item for 2 weeks and then being practically gaslit about it.

If I could give negative stars I would. The official store is terrible. Avoid at all costs. It promises a shipment duration of 10-15 working days and I still have not gotten my device. No tracking is available for the order unless you email the customer service and personally badger them for one. All follow up emails about delays and questions for the shipment receipt day were replied to perfunctorily at best. When I asked in an email if I would be able to receive my package within this week, they replied “I know how much you are eager to expect the package. I hope you will get you package soon” (direct quote) with no other helpful information. DO NOT buy from the official store. I can’t review the tablet because I still HAVE NOT GOTTEN IT AFTER A MONTH OF WAITING. Edit: main issue isn’t just shipping time, it’s the poor customer service as well

Le produit ne fonctionne tout simplement pas et le support est une honte qui méprise ses consommateurs quand on demande pourquoi la connectique ne fonctionne pas en étant neuve et pourquoi l’écran est totalement désaturé. Plus jamais de prosuits de chez eux!!

I bought a Kamvas pro 16 for photo editing. Nice surprise : the package arrived earlier than expected and the product looks good. Then disappointments followed one after another : average screen quality and fully rose that you have to try to calibrate with a really poor manual user, the pointer is not in front of the pen and for once easily configurable but not for so long the problem reappearing after few minutes, my mac's screen flashes intermittently when connected to the tablet... Really disappointing. After hours spent trying to set up properly the tablet, asking for help to Huion without answer, I finally decided to ask for sending back the product and get a refund. What astonishment to see the customer service refusing it whereas the law in the country of purchase specify that I don't even need a reason to ask for a refund. I DO NOT RECOMMEND.

They charged pretty much double the original price in shipping for it to not even come. Do not buy from here, chances are you will get scammed. If you want one of their items buy it from a different place.

I'm very disappointed about the recent order I bought from the official store. I ordered a screen protector from them and pen nibs. So far I only received the pen nibs. I've been waiting for almost two months from them so I can finally draw on my tablet yet unfortunately, I have to issue a refund for the missing item since my patience is running low. I don't prefer waiting for another 2 months for it to arrive so please, improve your service next time :))