Huion Official StoreReviews of store.huion.com

Quick and helpful as always. Requested an invoice for tax purposes and some changes to the one issued at first (date change to reflect the order was in the old year).

The product is really great and meet our expectations. The customer service is brillant: They have been following up since I put the order at the end of December. I get them twice on the phone because of the warehouse from where my order where shipped from. They understand my issue and get back. They are very resolutive, answer quickly and sympathetic! I would like to get that kind of support each time I contact a customer service.

I am satisfied with the device. Though, to prevent you, reader from losses, I've encountered defective unit. One zone was impossible to use with pen, but issue was resolved by customer support. So don't be afraid to contact them

I'm an animator, and use my tablet daily from anywhere between 8-10hrs per day. My Kamvas 16 Pro has not shown any signs of aging or faltering. It's as good as the day I purchased it! I've been animating almost 20 years now and have tried every Tablet manufacturer in the market/industry (and I personally believe Huion is the best option out there!) There is something special and unique about Huion's products - There is an extra layer of craftsmanship that really sets Huion apart from the rest. I have since purchased a 2nd tablet for my partner, (Kamvas 16 2021) and they use it almost daily as well. There have been no issues with either tablet to date. *I personally prefer the 16 Pro over the 2021 version, the glass has a clearer image and a smoother feeling on the 16 Pro. (Again, in my personal opinion) I also received excellent customer service when I recently purchased extra pen nibs for both tablets. The nibs were shipped from the Hong Kong Warehouse to my location without any issue. I must have asked 100 questions about my order, but the representative was very kind and understanding and took their time to answer all of my questions and concerns. The replies from Huion's customer service were not immediate, but that was to be expected when the customer service/ HQ is located on the other side of the planet in Hong Kong with a +13hr difference. In the end everything showed up on time and arrived as expected. Overall, I am completely satisfied with my purchases and experiences with Huion's products up to date. I have recommended Huion to countless people in the past, who have all had good experiences as well - And I will continue to recommend Huion's products to anyone interested in getting into digital art and seasoned professionals alike.

Hello, I have a Huion HS610. When I Extend my display with a second monitor, the mapping for tablet pen is inaccurate -- the drawing will be to the left of wherever the cursor (stylus) actually is. I have adjusted the mapping to Display 1 (my main laptop), and put the Working Area to Screen Ratio, or Custom Area, or Full Area, but the mapping is still inaccurate with any of these for the Extended Screen Display option. The mapping is accurate on Duplicate (for Display mirroring), or when I disconnect the second screen (which is another laptop or a TV). When I turn on the Gaming Mode in the tablet driver, the mapping position is accurate, but the Pressure Sensitivity does not work. Windows Ink does not fix the mapping position either. The operating system is Windows 11 Home, Version 23H2 and it is also a 64-bit operating system, x64-based processor. The Tablet driver version is Driver_15.7.6.1314 . The driver does detect the tablet. Thank you ****************** FIXED *********** It works now, both the laptop and TV were at 1920 x 1080 resolution, but the TV was at 150% scaling while the laptop was at 125% scaling. So I could go into the Display settings on my laptop, select Display 2 (the TV), and then reduce the TV scaling to 125% instead of 150%. Thank you.

Nice service, took them a bit to get back to me, but my question was answered in good quality and after they got back to me ist all went down very fast. I would have given 4.75/5

I had the opportunity to interact with Huion's customer service, and overall, it was a positive experience. The team was polite, attentive, and genuinely committed to resolving my issue. It was clear that they take customer satisfaction seriously, and their dedication to providing good service really stood out. The only downside was the time it took to resolve the problem—it required a month and a half of email exchanges to reach a solution. While this was longer than expected, the process was thorough, and they made sure to address my concerns properly. Compared to other companies, this has been one of the best warranty experiences I’ve had. Many other brands don’t offer the same level of effectiveness and care. I truly appreciate Huion’s efforts to ensure a positive resolution, and I wouldn’t hesitate to reach out to them again if needed.

After concerns on shipping dates and package information, Jane from the customer support team communicated frequently and swiftly with me to update information and help resolve the issues. Very rare to see a genuinely helpful and thorough support team. Will be recommending this company to all my art friends