Huion Official StoreReviews of store.huion.com

Response from Huion Official StoreJan 10, 2023

Hi Fabian, I'm sorry to hear that you are experiencing problems with the tablet. We have checked our tickets and found we replied to you 5 days ago. The reply might go to spams, could you please check your email folders. Now we resend to you. Rest assured that we will sort it out. Best Regards, HUION Customer Support

Response from Huion Official StoreJan 10, 2023

Hi Luis, I am sorry to hear that you are not satisfied with our items. We have checked our listing on our store, we can confirm that it doesn't say ST100 is compatible with Kamvas Pro 16. For the backpack, actually our other customers do like it that's why we sell it. If you really don't like the items you bought, we are happy to refund you after you return them. Have a good day! Best Regards, HUION Customer Support ----------------------------------------------------------------------------------- Hola luis, Lamento escuchar que no está satisfecho con nuestros artículos. Hemos revisado nuestra lista en nuestra tienda, podemos confirmar que no dice que ST100 es compatible con Kamvas Pro 16. Para la mochila, en realidad a nuestros otros clientes les gusta, por eso la vendemos. Si realmente no te gustan los artículos que compraste, estaremos encantados de reembolsarte una vez que los devuelvas. ¡Que tengas un buen día! Atentamente, Atención al cliente de HUION

Response from Huion Official StoreJan 3, 2023

Hi Zdenek, I would like to apologize for the support you have experienced with us. We have recontacted you through ticket, please kindly check. We will try our best to sort it out. Again, we feel deeply sorry for not meeting your satisfaction. Best Regards, HUION Customer Support

Response from Huion Official StoreJan 3, 2023

Hi Andrea Fodor, I'm sorry to hear that you are experiencing problems with the tablet. To celebrate the New Year, we were be on holiday from Dec. 31st, 2022 to Jan. 2nd, 2023. During the holiday, we had limited access to our emails/tickets. For urgent concerns, please add "Urgent" at the start of your email subject to [email protected] so we can prioritize them when we get back. We will do our best to reply to all your emails/tickets as soon as possible after the holiday. Our hotline is +1 302 319 9975 and operating time is between 09:00 am-12:00 pm and 2:00 pm-5:30 pm China Standard Time (UTC+8), Mon-Fri (except on holidays). HAPPY NEW YEAR!!! Best Regards, HUION Customer Support Team

Response from Huion Official StoreDec 19, 2022

Hi Tash I am sorry to hear that you haven't received your order. I sincerely apologize that the order wasn't shipped out immediately after you placed the order due to the peak season. I'm glad to inform you that your package is in transit now. You can track your parcel at https://www.17track.net/en using your Tracking #H01V8A0005325181. Hoping for your kind understanding in this matter. Have a good day!

Response from Huion Official StoreDec 19, 2022

Hi Graeme Addis We are sorry to hear that you haven't received your order confirmation. We assume you might leave a wrong email address when you placed the order, that's the reason why you can't receive any order confirmation emails and shipping notice emails. We finally find your order on our system. Now we have sent the tracking record link to you via tickets, please kindly check. Please accept our full apologies for the inconvenience caused to you.   If you have any questions, please do not hesitate to get in touch. Have a good day!

Response from Huion Official StoreDec 13, 2022

Hi Donald, We are sorry to hear that you haven't received your order. After checking, you can track the order through the link: https://t.17track.net/en#nums=33FJV632034401000930302 We also have contacted FASTWAY Australia and they replied that due to the combined impact of insufficient manpower and the closure of freight railway lines in FASTWAY Australia, the delivery time for some areas has been delayed, especially for packages sent to Perth, it probably will be delayed two weeks. We would suggest you contact FASTWAY Australia directly at +61 2 8355 1956 to check when they can deliver the order? Hope you will get your package soon and enjoy it. Hoping for your kind understanding in this matter. Please don't hesitate to let us know if you need further assistance. Have a great day! Best Regards, HUION Customer Support