Store GeekvapeGeekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Store Geekvape (store.geekvape.com) has 316 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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316 approved reviews, newest moderated first
Jeff C.
Order was placed on October 9th , wasn’t even shipped until I emailed to inquire about my order on October 28 th. No email response just a confirmation later during the day to show product shipped. Poor customer service
Response from Store GeekvapeNov 4, 2025
Hi there, We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website.
MRmang
Lied and said shops from US warehouse and its coming from China! Lies!!!!
Response from Store GeekvapeNov 4, 2025
Hi there, Your package was shipped from our USA warehouse, please check the shipping info: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919134882782
Kal H.
Always get what I order. Updates for shipping and delivery are provided. Only minus is I seem to get much junk email after each order. Not sure where it comes from.
Response from Store GeekvapeNov 4, 2025
Thanks for your feedback, could you please send the junk email screenshot to [email protected] for our reference?
Danny W C.
Just being there...no more niccing..
Response from Store GeekvapeNov 3, 2025
Thanks for your love!
Pwk
Same shit:(, my order still hasn't shipped for 8 days They sure take your money before it ships still waiting for tracking # or anything wtf :( Stay away !!!!!
Response from Store GeekvapeNov 4, 2025
Hi there, Could you please provide us with relevant screenshots and the order number to [email protected] or [email protected], so that we can check the order info for you.
The Reverend Doctor Chip H.
i sent 3 emails trying to get a status on my order, nothing, so i tried to cancel my order nothing. Worst online shopping experience to date. not only did they ignore my correspondence, they are now ignoring me trying to get this bullshit shipped back. that i didnt want, and cancelled
Response from Store GeekvapeOct 30, 2025
Dear, Could you please tell us which department you contacted previously? We only received your email today. We’d like to inform you that your order has been split into two packages for shipment: Package 1: • Items Included: ￮ Z Series Coil - Z0.15 ohm XM(70-85W) / USA Warehouse*1 ￮ Z Series Coil - Z0.4 ohm(60-70W) / USA Warehouse*1 ￮ Aegis Legend 3 Kit - Silver-200W / USA Warehouse*1 • Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919114898480 Package 2: • Item Included: ￮ Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse*1 • Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133805997 Are you not wanting the glass anymore? We can refund you $5.7 and send the glass to you.
John
I still have not received my order, it's been over 2 weeks where is it?
Response from Store GeekvapeNov 4, 2025
Hi there, Your package has been delivered, please check the shipping info: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919116090868
Nawal
My order from you takes weeks or even a month to arrive — the delay is really frustrating.
Response from Store GeekvapeOct 30, 2025
Dear Valued Customer, We sincerely apologize for the delay. WENAX M1 Cartridge Pod - 0.8ohm(14-16W) / Normal Version 4pcs/Pack / USA Warehouse was on pre-order due to previous stock unavailability. A new batch arrived at our US warehouse on Oct. 29th, 2025, and your order was shipped the same day. Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133814111 Thank you for your patience and understanding. https://store.geekvape.com/pages/shipping-handing