Store 123ponds Reviews | Read Customer Reviews of store.123ponds.com

Store 123ponds Reviews | Read Customer Reviews of store.123ponds.com

Store 123ponds reviews

51 approved reviews, newest moderated first

Paul K.
Oct 14, 2022
Update to "Be wary of this vendor"
So, we are up to 3 stars. They did finally replace the dry rotted filter they sold me. That said, I waited a couple of months. The entire time the unsaid suggestion was that I either did something wrong or was cheating them since it was impossible either they or their vendor made an error. I found that infuriating. I get that some take advantage of vendors, which is a shame & hurts us all. Original review is below: Be wary of this vendor. Purchased a filter. Did not need it right away & did not install it immediately. When I did it was completely dry rotted & fell apart very quickly. Most likely this item was on their shelf for several years. I asked for a replacement. Their answer was to request pictures, etc., & they would request a replacement from the vendor (really??). Not surprisingly, they have not even had the courtesy to reply after a month. So, they sold me junk & blamed the manufacturer instead of standing by their products.
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Teresa
Aug 25, 2022
Great company with great customer service
We purchased 5 of these pumps. Tsurumi - LSC1.4S - Contractor Series Submersible Pump - 2/3hp - 3/4`` Discharge - 115V - 20ft Cord. I was notified by the company that 2 were on backorder but they could fulfill the 3 right away and send the others two weeks later. I appreciate that they reached out to me twice by email to get this resolved because the first time it went to spam. These pumps are critical to our restoration business and there pricing was better than the competition and everyone else was backordered for months and they at least had 3 right away. Would definately purchase from them again. Great company and great customer service.
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Lynn G.
Jun 16, 2022
123ponds has the best order/turnaround…
123ponds has the best order/turnaround time - everything I've ever ordered over the past ten years (a couple of pumps, diffusers, pieces parts for repair) has arrived within days. . . highly recommended!
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Mark L.
Jun 1, 2022
Terribile Customer service
Terribile Customer service, nobody answers the phones or calls you back when you write them. If you try and cancel an order they charge a restocking fee even if the order was not pulled yet. Shop on other sites, better prices and lower shipping and better customer service.
Response from Store 123pondsJul 15, 2022
This was false in every sense! We answered there called and emails and we never charged them any fees. They just read the wrong thing and misunderstood. They assumed this was a return and jumped to conclusions. We tried to explain through email but they had write us a bad review to feel better. Funny thing about this is that this customer had been ordering from us since 8/30/2017 - over 5 years = 32 orders and then something must have happened in their life to flip on us for no reason.
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Mark
Apr 19, 2022
Very positive experience with 123Ponds.com
I honestly am dumbfounded by some of the negative reviews I’ve read on this site. This is not my experience whatsoever. In early March I decided to upgrade my family’s koi pond. We get so much enjoyment from it and we want to be good stewards for and enjoy our pets. At the time I was not attached to any single online vendor and just happened upon 123ponds.com. My first order included an Ultima II filter, pvc fittings, pvc flexible tubing. Second included an EasyPro pump, emergency pump shutoff, flow meter and a few other assorted items. Email updates after my orders were prompt and shipping was within a couple of days. Great so far. The one and only problem I had was with the filter. I did not contact them about it as I am the kind of guy that likes to figure things out; work the puzzle, take a break and come back to it. At first I thought I mis-sized the pump, but I was very careful to choose a pump based on the filter requirements. I was finally able to confirm the issue was an error in manufacturing. At that moment I contacted 123ponds and provided pictures, supporting YouTube video and diagram. They reached out to the manufacturer and handled everything. Working with this company has really been a breath of fresh air and they will continue to have my business.
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Tu L.
Mar 23, 2022
Garbage Products
Garbage Products! I purchased 1-1/2"x3/4" and 1-1/4"x3/4" reducer bushings at the time I actually though they were black pipe iron. When I received them they were plastic I went ahead and used them figuring they should work in my heating system, but no from the day I installed they all of them leaked. I had to put up with the constant dripping in the basement because I could not shut down the heating system to replace them. It has been 5 months and I am now replacing all of them. Substandard products a waste of money. I wish I had looked at these reviews before hand. Update: Attempts were made to call, BUT no one answered. The low quality & substandard products is a direct reflection of what the company provides. What I did not identify previously is I have used PLASTICS in heating such as PEX which is Polyethylene. The problem was not so much that it was plastic, more so that the threads were poorly cut. This company (123pond) is argumentative and will refuse to acknowledge this and the substandard products they supply. As to their comment of not using pipe tape or pipe joint compound is just another attempt to deflect, pipe joint compound was used on all connections. 123pond will most likely continue to supply substandard CHEAP products! One more point: two other connections used PLASTIC bushings purchased somewhere else and they have not failed. So much for the fabricated "NEVER USED PLASTIC WITH HEAT" it should be "NEVER BUY GARBAGE FROM 123POND" Let it go, this site also had a few positive post which don't amount to much. If I could post a picture it would be worth a thousand words, catchy huh.. I heard that somewhere. So save the response... I just dropped the mike! First of all threatening me with impending legal action will get you no where. Secondly my opinion or expressions there in are just that MY OPINION, all of which fall under the First Amendment. Finally if you are going after this website then prepare to battle it out with BBB, that would be The Better Business Bureau. Go to their website to view their C- rating of your company: NOW STOP WHILE YOUR AHEAD!
Response from Store 123pondsMar 23, 2022
Robert we did not threaten you with anything but I do see that you trying to edit your post to make yourself sound better. Keep in mind that they email all of your posts to us so we have them on file. Also we pulled the phone logs and unless you used a different phone number you did not call our company. We use a voip system that logs all calls in and out. Again you had many other avenues of contacting us. Email, live chat, contact form. Good luck! Robert you can again try to spin this anyway you want but these reviews are slanderous to our company and you may want to consider removing this post as we are obtaining council to have our company name and all reviews from this site along. Ratings like these are considered libel. Easy to write all of this behind a keyboard but we will defend ourselves appropriately. You can also grab onto the never use plastic with heat and we could be wrong as we are not in the home heating industry but common sense for us is that we would not use plastic around a heating appliance and you said from the start that you thought the fittings were black pipe iron. Remember this? Its in the thread and also in the emails that are sent to us even when you make the edits. So you can drop the mike and call the products we sell garbage all while trying to inflict harm against our company over a few plastic parts that you purchased online completely on your own. That just shows your anger against us for your wrong doing. Robert you can try to flip this anyway you want. You can say you tried to call us but we have multiple ways of contact and our calls our answered in our office Monday through Friday 9:30 am - 4:30 pm EDT. We have email, live chat, phone and voice mail. Is easy to say that you tried to contact us multiple times but you and I both know this was not the case. If you had an issue with the fittings and tried to call you would probably have never installed them. However it seems that you thought they would work for the job and you installed them. They worked fine until 5 months later and now you are mad so you are trying to slander us to feel good. We are not being argumentative but will defend ourselves when someone comes at us like this and when we have don't nothing wrong. We sell products that are used in our industry of pond and watergardening. We don't manufacturer anything that we sell and this is the first time anything has come up in regards to a "quality issue" with them. We do however always evaluate products we sell and if concerns come up. If a product has complaints we will be the first to remove it. All we can say is that we ship thousands of orders annually. There will always be issues just as any retailer faces and we have to defend each issue as they come up but there are so few we are not worried. We know that hundreds of thousands of customers are happy! Sorry if you were not part of that group. After receiving information about the buyer we found that this purchase was made online Thursday Oct 7th of 2021 - They left out that the order was shipped out the same day and delivered 2 days later on Saturday Oct 9th 2021 - They purchased the following 2 items: https://www.123ponds.com/rb112-34p.html https://www.123ponds.com/rb114-1p.html These 2 items specifically say: "Black Polyethylene Reducer Bushing" At no time did they reach out to us or request a return so this review falls strictly on user error. NEVER USE PLASTIC FITTINGS WITH HEAT! If they had an issue they could have submitted a return request back in 2021 rather than wait 5 months to slander our company over products. Hi there, First - we cannot locate you in our system and we checked the items as well to see if any purchases came close to what you have noted above. Nothing. Second - These reducer bushings we sell specifically state: "Black Polyethylene Reducer Bushing - Great for reducing your tubing on your intake or discharge. True-Size design allows for easy connection." Third: If you thought they were black pipe iron and received plastic - you should have just submitted a return. Why use something on a heating system that is plastic? So while you can try to flip this on us as that we did something wrong - this is on you! This review system is for reviewing our company not for products that we sell and don't even manufacturer and also we cannot be responsible for a product that you knew was not correct for your application yet installed anyway. Plastic and heat don't go together. This is common sense. Constant dripping means that you probably did not use plumbers tape and/or that your pressure was too high for the fittings. We sell supplies for fish ponds and watergardens - not for heaters and houses and definitely not black pipe iron. Also this site is only around for taking negative reviews. Since we don't pay for their subscription anyone can leave a review if they want to search out this site. Having to jump through hoops to leave the review is only being done by those with an agenda to stick it us for self gratification. Trustpilot from Copenhagen Denmark (not even a US company) themselves have very bad ratings and you can see those here: https://www.reviews.io/company-reviews/store/trustpilot https://www.sitejabber.com/reviews/trustpilot.com We have never provided this company with permission to display our company name either and we know legit positive reviews were left by customers and the company removes those to keep our ranking down in hopes that we will subscribe to their service.
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Don Z.
Feb 22, 2022
Worse customer services ever.
Worse customer services ever. Product they sent me was defective and world fit together. They refused to sent me a new one unless I paid for shipping back the defective one to them.
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Eugene M.
Dec 11, 2021
Stay far away
I purchased a pond pump from 123 Ponds in July 2021 for our pond at our summer place in Lutherville, Md. It was a good pump and ran well. This past November 2021 I purchased another similar pump from them for our home in Delaware and paid $30.00 for express delivery because we needed the pump quickly as our Koi were being delivered. (They could not guaranty quick delivery with their free delivery service so I ordered their express delivery ). The pump came 10 days later, that’s their express delivery service! We connected the new pump to the pond underwater pipes, turned it on and it ran for about 5 seconds and stopped running. I called their returns department and I went through their lengthy return process and paid $20.00 for UPS return postage. That same day I received a text telling me that I bought a similar pump in August and they accused me of switching the pumps. I called and also wrote them explaining how the first pump worked so well that we bought another for our second home, two different pumps and were not switched. They then asked me later to photo the pump all around because all their pumps are coded. All of that information was sent to them in my UPS package. They also told me that even after I connect the pump and it doesn’t work, it is considered used and you are charged fees even if it is connected for one second. Now in December I am being charged a restocking/administrative fee for defective merchandise. After repeated calls, no one answers the phone so I left messages which were not returned. I strongly feel that I should not be charged a restocking or administrative charge for a defective pump that they shipped defective to me in the first place. So, for a $129.00 pump, it cost me another $70.00 ($30.00 for express postage necessary for speedy non existent 1 day receiving, $20.00 UPS returns and $20.00 restocking or admin charges). This company 123 Ponds, has very poor customer service, they are insulting and accuse you wrongly, they don’t return phone calls, and charge you for defective merchandise that they send to you. Maybe when the read my review, they will have enough integrity, good will and customer service to return some of those fees especially the restocking/administrative fees which should never have been charged because of their error. Stay away from this company and don’t believe anything they tell you. They spend more time trying to justify their excuses for their poor and deceitful service to their customers than trying to help them to rectify the problem.
Response from Store 123pondsDec 13, 2021
Its funny how so much is added and so much left out when someones main objective is to harm a business. 1) They state that they had to pay for express delivery - False - they paid for ground shipping 2) They state that the pump came 10 days later - False - Ordered on 11/11 - shipped on 11/11 - Delivered on 11/13 - This is only 2 days later and the FedEx tracking number to show this is 286010056174 3) They state that we did not want to assist them and made false accusations. Again false - What they left out is that we offered to replace the pump for them at no cost to them. They said no because they bought another elsewhere. Then we tried to troubleshoot the issue to see if it was damaged in transit or defective or maybe just not strong enough for the application which can happen. 4) They say after repeated calls and messages that we don't return calls - they our phones were open all day Friday 12/10 from 9:30am - 4:30am - There is only 1 voice mail from Friday @ 12:10pm - We are closed over the weekend. This review was left on Saturday with no real time to answer them and surely not enough time to say that we don't return calls. Its important to know that our company has been in business since 1999 - This is over 22 years. We service over 30,000 customers per year. Yes - 30,000 - Seems like if we are so bad we would have hundreds or thousands of negative reviews. But sites like this one have 2 options - we can pay them thousands of dollars to solicit reviews from our customers at checkout or organic which is only if someone searches to find a way to slander our company. They make it so you need to set up an account and opt in which only those with an agenda to harm us will usually take the time to put through the effort to do this. Keep in mind that we have over 250,000 customers that have purchased from us over the years. We are dealing daily with supply chain issues, labor shortages, pandemic and so many other situations that we have never had to deal with. If you are reading this - you can be assured that you WILL be treated with respect and integrity as our company has always treated our customers. We appreciate each and everyone of you and few bad seeds will not hinder our performance and growth. Thank you!!!
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