Store 123pondsReviews of store.123ponds.com

Worst online purchase ever and I make tons of them. First of all. In my opinion 123Ponds is NOT a stand alone business. It is a brokerage type of business ( like Ali Express and Temu) that actually stocks NONE of products seen on line. When an order is placed 123Ponds goes to an outside source that actually carries the product ordered by a customer. I don’t know how many of these sources 123Ponds brokers for but I imagine the number is considerable. In my case I purchased a near $700 pond pump, We have a 10,000 gallon koi pond with a waterfall that requires a lot of water flow. Our pomp failed and we needed to replace it ASAP. I searched the internet and found a CalPump with a flow of 8000 gal per hour on the 123Ponds website. I ordered one on August 17th. On the 18th I decided to try to fix the broken pump we were replacing. I found that water had gotten inside the pump shell and shorted out the unit.I resolved that issue, waterproofed the shell and fixed the problem. Early in the morning on Aug 19 I sent an email cancelling the orderi had placed for a replacement pump. No response. Later that day I received a notification that the order had shipped and was given a UPS tracking#, When I I checked the tracking #, it stated that a shipping label had been created but UPS had NOT received the package. This is a typical scam when a vendor wants a customer to think that it was too late to cancel an order. In fact, the order was not picked up by UPS until August 20th.i contacted 123Ponds again and received an email telling me that they had received the cancellation request AFTER the order had been packaged and shipped… a total lie. I responded telling them that I would refuse delivery and open a disputed transaction case with my credit card provider. They responded to THAT telling me that I would be responsible for the shipping charges (both ways) and also a 25% restocking fee. Bottom line, I decided to keep the pump as backup. And, oh yeah, the pump had been shipped by a company named “Franklin Electric” located in Oklahoma City, Oklahoma 123Ponds is located in Sarasota, Florida. My suggestion is for anyone seeking any items pond related, stay as far away as possible from this supplier. It is nothing but a broker carrying NO inventory of its own…in my opinion. , “ . . .

Aweful customer service…very rude. Refused a return of product that did not work and was damaged. Said their return policy clearly stated they would not accept return. I didn’t figure that would be the case for a defective product.

I would never purchase anything from this company first off Samantha is nasty !!!! I received a pump that did not work I called the very next day after receiving and they want pictures and you have to go thru email to get a refund . You can’t get anyone to speak to beside nasty Samantha. They sent a different pump then what I ordered online and it doesn’t even work . This company is money grab they sell broken stuff and make it a hassle to get your money back . DO NOT PURCHASE FROM THEM !!!!!!!!!

This place has got to be a joke... I called and asked for advice... I bought the original size pump I was told to purchase... I called from my home! I called back in the moat kind manner to exchange and placed no blame. Then I found I was getting back $107.00 on my $193.00 purchase. Only after leaving a 1 star rating was I told, oh we were going to waive the fee... gtfo. Lol... absurd! I'd have to guess that 40% of this companies profits are just from nailing customers on returns and extra shipping. In fact, I'd assume they prefer returns! 732-995-0313 if you want to reach out to me 123ponds.

123ponds has the worst customer service in existence! I'm not sure how this company is still in business, because they take weeks to get the required info, with the excuse of I'm checking with the supplier or the point of contact at the supplier is not in the office. I've called at least five times in 30 days and I get the same old song and dance. Once I left a voice message for Nadia, the "office manager" and I use that titles loosely, and she didn't respond back. Today to file a complaint and the operator had nerves to try and get smart with me. I then spoke to Nadia, and it was I just heard back from the supplier and the part is no longer available. I told her, okay I get that, but you can have at least followed up to let me know you were still waiting. I said I would never do business with you all again, and she had the nerves to say " well you never did business with us yet." I replied that right, it's because of your nasty @#! attitude and poor customer service. Pat Brooks

Bought a bookcase through Amazon. I had a problem with the drawer not closing correctly and reached out to 123 for assistance. Their customer service rep, Amri, went above and beyond to help. I am grateful in that a replacement was shipped in a prompt manner. Nothing bad to say about 123 from this satisfied customer.

Absolutely horrible. I bought a part that was sent not as pictured and obviously therefore turned out to be not the correct part. sent it back exactly as their directions, explicitly explained to do ~in their original packaging marked fragile with RGA all over it and now they’re telling us that we didn’t follow the directions, didn’t send it back in their packaging, and now it’s broke. they emailed to say they are not refunding my money. Besides being absolutely impossible as I have pictures of the before packaging and after packaging, I would caution you that they are not kind to do business with and fraudulent.

Our pond pump stopped working and we couldn’t find anyone locally who carried the part we thought we needed to fix it. After searching several online companies, we were thrilled to learn 123ponds carried the part. Ordering was easy, the price very reasonable, and delivery was prompt. The part was exactly what we needed and we saved over $400. by being able to repair our pump rather than replace it. We would highly recommend 123ponds.