Fifa is listed under Ball Games.
Fifa (store-eu.fifa.com) has 146 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Randa F.
Been waiting over 5 weeks now for my jacket I paid $200 aud. Same as evreyone else they send a generic email saying they will dispatch it in 2 days. I have asked for a refund or cancellation of order they have denied both options until I recieve the item which I never will. This is a scam. Do not order anything from them.
James S.
Ordered a t-shirt for my daughter for the women's World Cup & I'm still waiting for it?! What's going on please?!
Caterina V.
I ordered two T-Shirts for the Women's World Cup on the 1st of august. The order never arrived, I tried to contact them multiple times but the answer is an automatic one, it just says it will ben distpached soon. I'm going to ask for a refund. The order was a gift. What a mess of a store.
GES
Very disappointed in the FIFA Store. Ordered a shirt for the Women's World Cup on 21 July. Express Delivery. Still not arrived and multiple contacts just result in form letter replies saying they will "dispatch in a few days". Now trying to cancel order and get refund.
Gareth H.
Order not shipped after over 3 weeks of waiting. Generic response from support. Update 31st August: I finally got 1 of the items I ordered. Still no word from support on the 2 tickets I opened with them.
Anonymous
The worst online 'purchase' experience I have ever encountered. So bad that I am going to contact the ASA. Item ordered never arrived and complete run around from so-called customer service. Totally and utterly appalling.
Brian H.
Like others have said, you have no option but to pay for express shipping...a service that in the end you won't even get. Zero transparency, unable to get any updates other than the fact that they took my money.
Jade L.
Wanted to buy accessories for the Women’s World Cup 2023. The FiFA World Cup shop online is a horrible experience. They do not disclose the shipping cost until you paid and they charge more than the products I was expecting to pay! Like who charges $130 for a ball and 2 flasks? How ridiculous FiFA, how ridiculous. I sent an email within minutes of realising I have been ripped out. No response and within 24 hours - they dispatched it and have not even read my email. Now they want you to fill out a cancellation form and now I have to waste more time! I tried to contact them on the day and no one there! Their contact numbers don’t work. STAY AWAY AND SHAME ON FIFA!
