FifaReviews of store-eu.fifa.com

Imagine paying MORE in express shipping than the actual order so they would guarantee it would before Christmas and here I am 20 days later (4 days after Christmas) still waiting. $244 in express shipping! Appalling Wish I read these review before placing an order

I had to run after my purchase after seeing it was not shipped in 7 days, customer service wasn’t great on the website kept getting the same thing over and over, checked reviews on here and believed I may have been scammed, but in the end I got speaking to real customer service threw there email address who had my item shipped promptly and it arrived today, excellent quality and item exactly as described. Had to take one star off for delivery issue

Absolutely shocking customer service !! Order placed on the 28th of November , still no email stating that order has been sent , no reply to emails sent , chasing refund now 2 days before Christmas Day for my daughters Christmas gift. Absolutely appalling service and I will be making this known as far up FIFA as I can

Aucune nouvelle de ma commande réalisée pour Noël et surtout aucune réponse à mon mail de Contact

Despite this being the official FIFA store my experience left me feeling as though I was dealing with scammers. If I could give their service a minus score I would. I ordered three WC shirts for my grandson for Christmas. When they hadn't arrived after a week I used their online chat tool and was told the order hadn't registered with their warehouse. After being told they would look into the case and hearing nothing, I messaged again. This time I was told they had no record of the order so I had to send a screenshot of the email confirming payment. They again promised to look into it. This happened another two times. On the third occasion I asked for refund. They asked for proof of the money leaving my account so I sent a screenshot of the transaction. Then they said they didn't have any proof that this was just a pending payment and the money hadn't actually left my account or had been refunded by my bank, as such they required written confirmation from my bank that the money had not been refunded or credited back into my account. In the end I contacted my bank - they refunded me the £123 I had spent and have taken on chasing the refund on my behalf. I cannot stress this any clearer: STAY AWAY FROM THIS SITE AND DO NOT GIVE THEM YOUR MONEY. THEY ARE SCAMMERS..!!!!

If I could give no stars I would!! Absolutely appalling customer service. Item not showing up for weeks when I get in touch with them oh it hasn't even left our warehouse. I check it out online, it's no longer in stock and they were just sending me round in circles with their crap! Now just waiting on a refund, we'll see how long that takes

The product never arrived. After I asked for information they tell me that UPS tried to deliver the package several times (not true!) and then was returning back to senders. After almost a month i still don't see the refund. Really bad expérience

Please please please save your money! Chat service awful, no response to emails. Placed an order for the wrong item (my fault). Tried to cancel via chat within an hour. Finally got a response on chat, that they would email and have the order cancelled. Didn't happen, haven't received item, haven't had refund! Disgraceful organisation