Stop-Over StoreReviews of stopoverstore.com

I placed an order at the last minute (Thursday) for a couple pieces of carry-on luggage. I needed them to arrive no later than Saturday so I could use them for a trip leaving very early Monday morning. After I placed the order (and paid extra for expedited shipping), I called the Stop-over store to confirm that they would arrive with the timing I required. My contact (her name escapes me at the moment) worked with me to ensure the shipping met my timing and, in fact, they arrived the next day! She called me several times with updates to make sure I was "in the loop" and to ensure me that I would receive my shipment on time. Great customer service! I would order from Stop-over store again in a heart beat!

I ordered a rollerboard and it arrived in great condition just two days later without having to pay for express shipping. The Stop Over Store sent an appropriate amount of emails that pertained to the purchase and shipment of the item.

I placed an on-line order for a TravelWorks Stealth Aviator bag as a gift for my son who is a pilot. I asked to have his name embossed on the handle, but somehow they received the request, but not the name I gave them. I got a call from the Stop-Over Store within a matters of hours after placing my order, asking me for his name. They pulled the bag, which was already in the mailroom, embossed the handle, and got it out to him the next day! The bag was great, the customer service was wonderful, and my son told me he was glad I order his bag from the Stop-Over Store!

Great service, including personal response when a part was inadvertently omitted from order.

Wheels arrived as promised. Easy to install and much better than originals. The new wheels are ball bearing construction while the lid wheels had no bearings just plastic bushings. I ordered two when all I needed was one. It's my fault as I didn't realize that quantity (1) meant one pair. The web site could have been clearer that it was one pair but I should have realized that the wheels should be replaced in pairs.

I ordered a set of replacement wheels for my Travelpro luggage. The wheels are high quality (much better than those that came with the luggage originally), easy to install (less than 5 minutes work), reasonably priced and delivered within days of ordering. Perfect!

My purchase was delivered on time, but the best thing is the service. They originally charged me for FedEx delivery, but they realized the item could be sent through regular mail. They sent it First Class and adjusted me bill with the reduced shipping cost. Great Great customer service.

A simple order for a new handle 'wrap'. A simple order dealt with quickly and easily. Product arrived ahead of schedule. Couldn't have been much easier.