Stop-Over StoreReviews of stopoverstore.com

I'll be using other companies. Every order I place with them ends up having something picked out wrong by the staff. Funny how it's always a cheaper version of the same product.

Almost zero star! The worst mail order store ever, who charged unknown order by a simple error to the order placed by the same family name, send no response to the request for correction. No response even after sending back the wrong order items by my own payment. It is clearly against the law.

Ordered overnight shipping for $35.00..my order will arrive 4 days later. Will not give them my business again. Update On Cooler Tote : Received the cooler tote to replace my old one that lasted for about 4years. Now here's the pruduct review. They've removed the zipper pocket on the top compartment. They've removed the I.D. window on the back and they've replaced the leather handle with a cheap spongy material that will be gone in less than a year. The back part that attaches to the roller handle has a zipper on the bottom???? It's too bad cause I wouldn't replace my roller for anything, built like a tank. How can they make such quality items and then come up with this.

Recently order pilot epaulet from Stop-Over. I am not their first time customer... over all they are my top of lists when it comes to pilot supply.. I ordered roller bag etc in the past.. fast prompt service.. not a single bad thing i can say about them.. this time little different story. when I search pilot epaulets, three pictures popped up.. it appears to be all same 4 stripe bar with 3 different price category so I picked cheapest among three and picked base color and stripe color. few days later, epaulets came... open up.. "surprise.. it has only two stripe... so I went back to their website... sure it has still same three category with all same 4 stripe epaulet pictures with three different price... so what did i missed??.. read fine line.. it says (four, three, two stripes.. with three different price) don't let picture fool you.. so I say, why in the hell, put same 4 stripes in all three pics when it is clearly three different items.. ( yeah who to blame.. I didn't read fine print..) called them next day, replacement is coming but I had to pay my own to ship the other item back to them.... READ THE FINE PRINT PEOPLE..

I ordered the aurora 22 two peice luggage set complete with tote bag and 22 inch roll on. A week later my package comes in and I only get the roll on Suitcase. I call Jeff and tell him what was wrong. He was friendly,but this shouldn't have happened in the first place and on top of that my tags were supposed to come with two crew member tags.... It was the wrong airline. :(

I ordered a suitcase on Saturday to be delivered "next biz day afternoon". These are THEIR words, not mine. So, I placed my order and the next "biz" day would be MONDAY? Well, Monday arrives and no suitcase. Meanwhile I have missed all my other chances to find a suitcase because I relied on them to do their job. I call the 800# to speak to someone in charge. I am given to "Greg". According to Greg, no one ANYWHERE is open on the weekend so I should have no expectation of actually receiving my bag on Monday! And, according to GREG it's IMPOSSIBLE to ship something from Minneapolis to Virginia in one day! And, FEDEX doesn't work on Saturday either! I ask Greg what the next business day after Saturday is and he just informs the FRIDAY is the end of the work week? So I guess that means that MONDAY is beginning and therefore BIZ day. So GREG, where is my package that I paid a 50% of the price of my suitcase to have on Monday? 70$ shipping on a 150$ suitcase. They offer FREE shipping but it take 4-5 days. A great deal but I NEEDED my bag MONDAY! Asking to speak to Greg's boss, I leave a message with JEFF. Does Jeff call me back? NOPE. Did JEFF call me earlier today after asking him to call me YESTERDAY? NOPE! This place is incompetent! It doesn't matter that I have literally spent HUNDREDS AND HUNDREDS of dollars here or that I would have continued to do so. Their policy is that the customer is always WRONG! Great Job GREG. Keep up the good work.

I had looked all over the internet and stores to find a the titanium gray color Travel pro 50 in rolling garment bag and the stop over store website said it was in stock. They also confirmed that it had been shipped. So I purchased the rest of the luggage we needed in the titanium gray to match. When we received the rolling garment bag it was black and not the titanium gray so now we have to return this bag as it is not available in this color anywhere and also we will have to return the rest of the bags and start over with our luggage selection this has been a huge pain in the ___. I will not recommend the stop over store.

I placed an order over one week ago that was supposed to have three day shipping and I still have not received it. I had to pay extra shipping as well. I am very disappointed as this is not an on time departure or arrival. Tracking still states that the shopping lable is being generated. I can not recommend this company at this time.