Stone Lain is listed under Home Goods Stores.
Stone Lain (stonelain.com) has 451 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 19 reviews with 3 stars · Clear filters
Allura C.
Most of the bowls and a few plates came with noticeable scratches down the sides. Still like the set though.
Response from Stone LainNov 22, 2023
Hi, thank you for your recent purchase and the feedback. Please reach out to our support team at "[email protected]" to request replacement pieces. Have a good day
Nahpsee V.
The dinnerware color did not match the website even a little bit so that was extremely disappointing. They did provide me with a return label which was very nice but the response time wasn’t optimal. I also sent the tracking in which I never received a response or update about my refund.
Response from Stone LainAug 4, 2023
Hi, thank you for your review. We will provide your feedback to our team and improvde on our communication.
H.A.
I was disappointed that the plates did not come in pure white. None of the plates are the same color. I’m very picky about things like that but i’m too lazy to send it back. Really unfortunate. The plates not stacking well didn’t bother me as much as the color. We were so excited to get them.
Response from Stone LainJul 19, 2023
Hi, thank you for your review. We will provide the feedback to our production team. Our return and refund process it very simple. Please contact our support team at "[email protected]". A member of our support team will be happy to find a solution for you. Have a good day
Jenaye B.
They are pretty, but I now see silver fork marks even out of dishwasher
Response from Stone LainJan 25, 2023
Hi, thank you for the feedback. We will provide it to our design and factory team. Regarding the silverware marks, you can buff the items with a bicarbonate paste or Bar Keepers Friend. Have a good day
Pablo I.
Different color of the items from de original o bought.. 3 Where broken
Response from Stone LainJan 10, 2023
Hi, thank you for your review. Since the item you purchase was a marble effect, it will vary from load to load. However, we will provide feedback to our team to improve the products and packaging. Have a good day, Stone Lain Team
James E.
We received our order very quickly. One cup was chipped and was replaced very quickly also. I am just disappointed in the quality of the product! I bought green green dishes with gold trim and the gold trim is very poorly done on the cup handles and the trim on the plates is uneven and not put on straight.
Response from Stone LainJun 28, 2022
Hi James, thank you for your valuable feedback and bringing the issue to our attention. We will inform our team about the quality issue. Meanwhile, please contact our support team at [email protected] with some images and a description of the issue and a member will offer a resolution. Have a great day!
Ahsh C.
I love this set But however what ever glaze/paint they put over the plates to give them their color. They missed some spots on some of the plates so they are not the same color. And it’s very noticeable and disappointing because the cost me $200 but the plates themselves are high quality.
Response from Stone LainMay 13, 2022
Hi, thank you for the review. We are sorry to hear that you are dissapointed with the product. Please reach out to our support team at "[email protected]" and a member of the team will be happy to provide you with a solution. Have a good day
Steve
Well I informed Stone-Lain that one plate was broken, they ask what part was damaged so so they could send a replacement part, I thought nothing of but did say they could give me a refund. But to send it back cost me is own known so can you just send me another plate the larger, and by the way plate is way to small but I over looked circumference of the plate.
