LJ
Do not recommend
I ordered two rings, one of which was clearly damaged/misshapen upon arrival. Customer service was pretty nonchalant about it (it's not a pair of jeans - it's a diamond ring!) but agreed to provide a refund. The communication wasn't great -- for example, I asked them to waive the return shipping fee since it was their error, but they kept giving vague, scripted non-answers. In light of the weird customer service, I became worried about their legitimacy as a company and their quality control, like what would happen if I discovered an issue with the other ring (and they were much flimsier and more cheap looking in real life anyway) so I shipped both back. Then it took 2 weeks to get any update on the refund. I also tried calling their phone line 10x to talk to someone, but it wasn't in service. I understood it was a busy season, but this is a fine jewelry company and people are spending a lot of money (my order was $1k). Then they finally processed my refund... but only refunded me for one of the rings and charged me for return shipping anyway. After I sent several frustrated emails, they refunded the rest a few days later with a tone-deaf message not acknowledging that they sent me a damaged ring in the first place and made the return process difficult and drawn out. This brand is way overhyped. Their whole shtick is that they sell fine jewelry at more affordable prices, but you get what you pay for. If you're spending this kind of money anyway you may as well invest in more legit and respectable brands.