Stone & StrandReviews of stoneandstrand.com

I found a coupon for 30% off. It worked when I entered the coupon code and then I paid. THEY CHARGED ME THE FULL AMOUNT! They charged a different amount than what was shown! I contacted them, and instead of honoring this amount they cancelled my order. I even sent a screenshot of the total. So disingenuous.

Simply terrible! My husband gifted me a pair of earrings from Stone & Strand the price was over $600 and in less than a year one earring is completely broken and 2 diamonds have fallen off. I am so disappointed. I would not recommend this company to anyone

I bought a necklace last year on their website. The address that showed after my purchase was different than what I put in, but I notified them pretty quickly in order to try re-routing it. They told me they couldn't, which was strange, then I was told that it was sent to a parcel locker. I went to the locker and nothing was there. I tried to contact them about it, but their replies did not make sense. They kept telling me to go back to the locker, which I did 3 times before I gave up and went to try to void it with the bank. Stone and Strand have been refusing to give me my money back for a year because they are claiming I said it was damaged when I have consistently said I never got it. For that reason, I'm being told that MY story is inconsistent, so no matter how many times I try voiding the charge, the bank sides with them. I don't have the necklace and I don't have my money back either. I should have never tried to buy anything from them.

Brought a stone and strand necklace (£125) from net a porter, less than 6 months later the necklace has broken. Contacted net a porter who have been rude, unhelpful and accused me of breaking it and suggesting I get it repaired myself After reading similar experiences I wanted to make mine know too

Another poor review. I ordered a necklace through net a porter for around £250. This snapped in less than a year. When I went to net a porter they told me it was my own fault when clearly it is because the necklace is of poor quality. Please think twice before buying from this brand. UPDATE: 26/06/24 - I have now emailed the email given & waiting on a response.

Ordered a stone and strand necklace via net-a-Porter at the cost of £260. I was so careful with it, but one day while taking it off it fell apart in my hands in multiple places. I contacted net-a-Porter and got the rudest response claiming it was my fault without even asking what happened. Now need to repair at my own cost. So livid

I wish that I had looked at the reviews before I purchased an item. The store has now had my return for 22 days and has yet to send an email saying their processing the refund or refunding the charge. The customer service is terrible. They don't answer their phone even during "business hours". So disappointing.

The pieces are beautiful but the customer service is insanely bad. They take so long to respond and did not seem to care about my issue at all. For the price of their jewellery and their claim of being a sustainable and ethical company, they do not care about their customers at all.