Stock AdobeReviews of stock.adobe.com

2 agents refused to help in chat - Two agents refused to help in chat - this is regarding the hefty cancellation fee reported in other reviews - no other company I have had to cancel a subscription with temporarily does this - carefully check their cancellation policy, as their customer services is appalling for those that need to take an immediate temporary break due to change in circumstances - likely my cancellation will go from temporary to permanent once I reach the end of my contracts due to above experience - Adobe you are failing your customers and at some point it will hit your reputation, repeat business and life time value of your customer - surely someone in your organisation can see this is a short-sighted practice!!

Very poor package, I fail to see how this can ever be good value for money. Tried to cancel and I was hit with a huge cancellation charge.

It is unclear that the initial reduced-price offer automatically leads into a YEAR LONG subscription commitment. Like many others on here I was taken advantage of by this, and cancelling the subscription with Adobe was challenging and ended in a HUGE cancellation-fee. I will not use Adobe again and will definitely not recommend to anyone.

The actual images and stock video in particular are good. But it is unclear that the initial reduced-price offer automatically leads into a YEAR long commitment. Like many others on here I was taken advantage of by this, and cancelling the subscription with Adobe was challenging to see the least and involved multiple phone calls and communications with them. Eventually my subscription was cancelled (and I'm grateful to the employee who helped me with that), but I can't help feeling taken advantage of by what is obviously intentionally misleading marketing on the part of Adobe. Will be using alternative software in future instead.

Good images, terrible customer service!! 3 hours of trying to get help with preview download, and every time the helper is leaving the conversation. 5 time now!

Je suis usager professionnel depuis plus de 15 ans. Les produits sont bons et performants, cependant l'environnement commercial Adobe est de plus en plus oppressif et fermé. En quasi-situation de monopole, les prix ont augmenté sans avancées techniques majeures sur de nombreuses applications. Les CGV et les procédures de résiliation sont abusives et volontairement peu intuitives. De plus, la relation client s'est fortement dégradée depuis quelques années. Je recommande désormais les alternatives à Adobe notamment dans dans l'enseignement.

Transparent images are ONLY available as Adobe Illustrator files. The AI files have a convoluted way of using the transparency grid layer so other applications can't get rid of the grid background. Hence you are forced to use Adobe Illustrator - at a premium cost of course, just to open the transparent image you are paying for. They supply an alternative JPG file which has the grid flattened into it and is completely useless. Nobody wants a transparent image with a grid background. What they should do is supply an alternative PNG file where the transparency is preserved. I spent an hour talking to support and predictably all they could tell me was 'buy illustrator'.

They made it difficult to cancel free trial. Had to complete my account first which doesn't make sense when I want to cancel the plan. Then you have to answer their questions, view their offers, they ask you about 5 times if you really want to cancel. Frustrating.