Amy M.
PLEASE DO NOT BUY FROM THIS COMPANY
PLEASE DO NOT BUY FROM THIS COMPANY. This is my first time writing a negative review for anyone but if I can convince at least one person not to buy from their site then my job here is done. I purchased two outfits for my birthday and paid for express postage and they arrived about 8 weeks after they should have. Once they arrived the quality was TERRIBLE I have never seen such poorly made dresses that looked absolutely nothing like pictured on their website. They say they send a returns slip with the parcel on their website but this is just the first step of them making it really difficult for people to get refunds in hopes that it seems like too much effort and you don’t bother. I contacted them asking for them to send me a returns slip. They stated the don’t supply slips then attempted to bride me with a 50% store credit and to keep the items. I told them no, I would be returning them for a full refund as the website states I am able to. They agree eventually after I threatened to contact PayPal after a few emails back and forth waiting weeks for them to reply each time. So I send them back, I give them 8 weeks to receive them and reach out again asking where my money is. They then tell me I needed to pay more money to have the parcel released from customs and if i didn’t then it would be returned back to me. I told them no, I’m not liable for any further costs, please give me my money back. They refused and kept trying to convince me to accept a 50% store credit. Eventually I realised they were not going to cooperate so I emailed one more time saying I had launched an investigation with PayPal and I would no longer be communicating with them. The money arrived within 7 days. This lasted about 5 months, absolutely ridiculous. Please save yourself the disappointment and stress.