Raymond H.
Challenging Website
Just bought 4 items on separate orders (2 leggings/crop top and dress) for my girlfriend for her birthday on Valentine's Day. Offered me 15% off on dress and free shipping but that didn't happen. Also, would not let me sign up for their discounts b/c my email has a dot in the address before the @.
Response from sthcute.comFeb 8, 2025
Dear Customer, Thank you for your recent order. We understand that you have some questions about the discounts applied to your order. We want to clarify that our free shipping promotion currently applies to yoga leggings orders only. For other products, a minimum order value is required to qualify for free shipping. Therefore, while your yoga pants order qualified for free shipping, your dress order did not meet the minimum requirement. Additionally, we apologize for the inconvenience caused by the technical issue that prevented you from combining the new customer discount with other ongoing promotions. This issue has now been resolved. We apologize for any inconvenience this may have caused. If you have any further questions, Please reach out to our customer support team at [email protected]. Best regards, Sthcute Customer Support Team