Steve's Blinds & WallpaperReviews of stevesblindsandwallpaper.com

I have ordered blinds from Steve’s Blinds and wallpaper 3 different times and I must say that every experience was pleasant. They were upfront with the amount of time it would take to ship but I actually got them earlier. Their prices are easy on the wallet, which I like. The sales people especially Billy, were very friendly and helpful. I most definitely will buy from them in the future.

Placed an order on 5/27. Received order confirmation, which said due to COVID, blind would not ship until 7/9. Ok I can live with that. On 7/11, I call as it does not show blind has shipped. They customer service person, then calls the plant to find that the material is on backorder until 9/25. They claim they do not know unless the call plant that it is on backorder. (So I check other blind websites that offer this same material...right on their website, that material shows as backordered. ) While the offer to help me find a new material, I am so angry I say just cancel. I have already waited 6 weeks, oh and did I say they had my money for six weeks? Receive an email on 7/16 that order cancelled and receive a refund within 72 hours. 12 days, no refund. So I disputed the charge directly with credit card company. Do not order from these people. If, in fact, they do not know when you order if items on on backorder, then for sure you shouldn’t do business with them

A few years ago I bought a roman shade from Steve's that I was happy with. And I've found customer service there to be very good. BUT, recently I bought another shade of the same type, same color, and it is inferior in quality to the first. It was shipped directly from China. I wouldn't have minded the Chinese manufacture if the quality had been good, but it was not. Also, although I submitted a review to Steve's site, it hasn't been posted, which makes me feel that the reviews on their site are not really representative.

Placed an order for roman shades on 8/12. They said it would take approx 5 days. Did not receive until 8/21. I was surprised with the quality. Workmanship is shoddy, the fabric had runs and dirty stains and did not include any bracket (only screws). They expect me to install large heavy fabric shades with just 3 screws? I called them on 8/22 with the issues. They said they can make another one but given the poor quality, I told them I just wanted to return for a refund. They said no refund, only store credit. This is 100% satisfaction guarantee??? I told them that's not acceptable. They said they have to contact the factory (in Mexico) and get approval. I'm still waiting for them (as of 8/28) to get back to me. I will only order from a more reputable company next time. I should have read their reviews before ordering from them.

They charge your card when you order. I never got any emails about updates it take them so long to ship when you call to check the status of your order the only thing they answer is it’s in production they told me they will update me. they will send me email. I never got any email. find better places to order shades and wallpaper

We ordered the Good Room Darkening Blinds from Steve's Blinds & Wallpaper. It was disappointing to receive them. I put the blinds up and there was no room darkening whatsoever. It was a one-ply piece of fabric that you could see through. I could have gotten the same cheap blinds at a local store for a lot less. When I called and emailed, I was told that they won't darken the room. I needed to order the blackout shades to do that. What a scam! At least change the name Good Room Darkening Blinds. That is misleading and false advertising. I would give zero stars if it was a choice. The customer service that I received was poor. I am still waiting to hear back from them after they requested photos be sent to them.

They take your money the day you order and play the delay game beyond promised delivery/ship date. Stay away!

Bought some horizontal blinds from Steve's Blinds for two bedrooms. The actual MFR is Century Blinds. Their valence design and installation are flawed. In the first shipment half the valence brackets were broken and I then broke a couple more. Cheap brittle plastic appears problematic. The bigger problem is the clip portion of the valence bracket will not install if the headrail is flush with the wall. I've installed a couple dozen of these blinds over the years and NONE of them have this stupid design. In trying to communicate this with Steve's I sent pictures, and explained the problem in detail to include a phone call. All I've gotten in return is a forwarded Century Blinds reply from Steve's that does not address the issue. I've asked to talk directly with Century but Steve's insists they must mediate. Bottom line is I'll have to devise my own way to attach the valences. It's obvious Steve's has no hands-on experience or they simply don't give a hoot. Won't be buying from them again.