StetsonReviews of stetson.com

I received my product that was dirty, seemed to have food crums all over the very expensive hat. There was also long blond hair all over the hat. I contacted stetson customer service and they have not replied to my return request. Poor customer service not near the quality hat paid for.

Horrible customer service. Sent me a damaged hat and said "that is how it's supposed to look" when I asked them if they could expedite me a new one for an event I needed it for. It was not a distressed hat based on the pictures and description, and it came in the box unwrapped and had scratches and scuffs all over it from not being packaged properly. When they wouldn't send me a new one, I ordered the same hat and it arrived in a different color. When I emailed them a second time asking why it was a light tan color when I ordered dark brown, they said they have no control over the color of the hat. So, I placed a 3rd order and paid $180 for overnight UPS shipping on a Thursday, and the hat is now not arriving until Monday. UPS delivers Saturday though, but it should have been here Friday. 10/10 do not recommend shopping directly with Stetson. If you want a Stetson hat, buy it from a different store that has better customer service. Ordered the

Absolute terrible customer service I will never purchase anything from them again. I returned the hat that was way too small even though I used the exact measurement that they told me and measured my head exactly how their website describes. I ended up returning the product and after I was 20 days still no response even though the two emails they did send said I would get a refund within 10 days so I opened the case through PayPal since that’s how I paid called Stenson again and they told me the refund may take over 75 days. It’s out of their control, the dude was completely arrogant and ignorant on the phone not a good company and I’m not complaining liberal like most people

The hat I received was some cheap quality copies of something..? Colors, shapes etc didn't match the sales pictures..Later on similar facebook commercials changed their name to "steson.com" :-) Just a fraud

The hat was incredibly disfigured. There were stress marks all over the brim. Refund took forever. Never will shop for Stetson online again.

Like many, many other customers, I received a hat that was WAY TOO SMALL. I own several (older) Stetson hats, made in the times when this was a real company, not a Chinese scam artist - and all are fitting nicely. The hat I received from the only reseller who would actually ship it to me (Stetson does not have a full product portfolio of their own products in their shop), is at least two sizes smaller than I bought. Contacting Stetson and asking for assistance in widening the (leather) hat resulted in an almost insulting response from their "support" staff. I will NEVER buy Stetson again, this company has lost all my trust.

I ordered boots from them online. Only to find out i can not reach anyone, and they have dissapeard with our money. This is a scam website, stay away

Customer service is poor. You try and call and the robot answering the phone hangs up on you