Sterling, A First Advantage Company Reviews | Read Customer Reviews of sterlingcheck.com

Sterling, A First Advantage CompanyReviews of sterlingcheck.com

4.13,953 reviews
HR & Recruiting
1 State Street Plaza, New York, New York

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Sterling, A First Advantage Company

About Sterling, A First Advantage Company

Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.

Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: sterlingcheck.com
Website: sterlingcheck.com
Category: HR & Recruiting
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 18% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sterling, A First Advantage Company reviews

3,953 approved reviews, newest moderated first

Kari F.
Jul 14, 2020
The gentleman who helped me today was…
The gentleman who helped me today was Ace. He went above and beyond to help my customer support today. Very patient and understanding I could not have done it with out him. He deserves a raise😊
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Howard S.
Jul 14, 2020
I received great help with my issues…
I received great help with my issues but I did have a hard time understanding the representative's accent.
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Drew
Jul 14, 2020
The Sterling representative made sure…
The Sterling representative made sure to confirm my personal details and my particular query and answered me in a timely manner. I appreciate the thoroughness and helpfulness.
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George B.
Jul 14, 2020
Quick response
Quick response
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daniel P.
Jul 14, 2020
All reps very friendly and…
All reps very friendly and knowledgeable. Ready to help answer any concerns.
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Sharlene A.
Jul 14, 2020
Excellent service
Excellent service
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Tiffany O.
Jul 14, 2020
Very helpful people.
Very helpful people.
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Jonas D.
Jul 14, 2020
Logging into the portal and filling out…
into the portal and filling out the info was fine. A few days later, I get an email saying they reach out to 2 of my previous employers but didnt get replies. This was strange, so I called the same numbers I provided in the portal myself. I got immediate responses. I then got the verification documentation and forwarded it for previous employers myself. I sent that information over via email with the Request ID in the subject line. Thinking everything was fine - i get yet another email again asking for the exact same information 3 days later. I called, and sent that same information again. Every time I call, I have to give the same information over and over, only after getting hung up on multiple times (before i can go into what the issue is the call disconnects). Today, I had to verfiy again that my information is all in. After 4 calls today alone, things still seem to be outstanding. I just dont get what the problem is and why this cant be closed out. Update After writing this review someone called me from Sterling. She was nice and listened to my issues, apologized for the inconvenience, and processed my BG check. Changing my rating...
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