Sterling, A First Advantage CompanyReviews of sterlingcheck.com

It took a second before I could get someone on the phone but when they picked, they were there the whole time to make sure everything was good and they never hang-up on me.

The process was very easy to use. They explained what needed to be done

Sterling’s representative was very professional and helpful and also understanding of my situation. He assured me that they will do their best to expedite my status. I was very happy and appreciative of his words.

I didn't choose Sterling. Sterling was chosen by the service bureau I am working through for my client. I found Sterling's online data collection to be very clear and easy to use. When the background check commenced, I found the status to be unclear (online.) It wasn't until I called Sterling and spoke with one of their staff that I understood why my screening was running longer than anticipated. The insistence on "pay stubs" and "W-2" documentation is increasingly limiting: Many of us work corp-to-corp and do not have these (traditional) forms of "Proof." When I read my report and saw that some of my contacts were not contacted, I would have contacted them myself had I known Sterling was unable to reach them. My e-mail from Sterling was classified as Junk (and until I checked my Junk folder, did not see these initial messages.)

Horrible customer service, unhelpful and rude. Had to reach out 3 times before they resent the email I asked for and then when my background check went through they never fixed the employment history mistake that I spent another 6 phone calls fixing. Ridiculous multiple levels where their on phone customer service would have to “email,” unable to call, and then they would not get back to me leaving me to call them again to have them do their job!! Hope I never have to work with this company again. Actually riciculous.

Thank you for this awesome service.Good Job.Save our future too

I have been super impressed since the begging of this hiring process. The staff has been on point, and very professional. Staff is incredibly helpful in assistance to questions and advice for the procedures. Thank you K.W. for your assistance and awesome attitude for these final steps being completed.

My experience with Sterlng was good and positive. I was pleased with the service that was provided. The staff was friendly and professional. He gave me additional information to help me if I had to call back. Thank you.