Sterling, A First Advantage CompanySterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Angry C.
Slow and incompetent. Peoples lives are put on hold waiting for information to come back. Ive had three background checks since September. Two of the three took less than 48 hours, they werent with sterling. Sterling is well into its second week on the current background check, and still nothing. Pathetic.
Jezebel L.
I did need to call several and/or email times for clarification on items needed by Sterling. The communication was clear and helpful. Thank you, Jezebel Little
Anne C.
They keep sending me an email requesting authorisation from me for them to contact my old university. I have emailed them 6 times with two different documents and they just keep sending me the exact same email, robot-like.
Ivan O.
complete amateurs work there without any mind and spirit for work . ive been waiting over a month for a background check and they ask me stupid and non reasonable questions . even the want from me to send my driving license and passport through royal mail to confirmed that they are original .
Michael V.
Once more this company has failed to recognise a Valid UK visa. I have a valid returning resident visa with a settlement sub class of Indefinate leave to enter. When UKVI issue a visa overseas you have a 6 month entry clearance window to activate the visa. This company insists that the visa of Settlement indefinate leave is for 6 months. Absolutely circus of a company.
ash
I have been waiting over 2 weeks for my background check to get returned. I've tried to do my part to speed up the process such as following up with the court myself but to no avail. I cannot EVER recommend this company to anyone looking for a background check.
yo
If I could give this shabby company a zero. I have had many background checks done Federal, State, County and they've all come back in 1-2 days not 2weeks, and I've been calling only to be told nothing I don't know where they get these customer service people from, but they are horrible and not helpful if you're going to have people working from home don't hire slackers but professionals because they also make the company look extremely bad. I know I don't have a bad background all I want to do is just start my new job now, but this company don't care about regular people who's trying to work .
larry K.
This company does not provide accurate and reliable information about a job applicant and candidate. Even if a dispute if filed with Sterling Background Check, it does not help or change anything. It is unable to validate the information contained in the background screening report it provides. In order to get a job through an employer who uses this particular background screening firm, one has to have his report reviewed by the perspective employer on a case by case basis. Sterling Background Check is known to be one of the most undependable source of information about any particular individual.
