Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Easy as can be!

The process was fast and simple.

The Customer Service Team is very helpful and soft spoken. They try their level best to help out the applicants. But there isn't a proper way for these folks to reach out to the Internal Team for more updates. Yes, the customer service team can log a request for the Internal Team. But apart from this, there isn't any other way to reach out to the Internal Team. I am waiting for my background check to complete. All the checks are done except the education check. Customer service team has logged requests twice for the Internal team but hasn't received any response back. I hope you understand how critical these background checks are. Job offers can be taken back if background checks aren't completed on time. Please establish a way for the front end Customer Service Team to reach out to the Internal team apart from logging requests. Again, I want to thank the Customer Service Team for doing whatever they can and always giving their best.

They were very quick to respond and help me though the process of changing locations. Great experience. Thank you for being so kind Lisa Tufo

Great and Quick Service! I’m Impressed! Thank you

Overall I think the process was very fair as well as professional. Some files I found a little difficult to drag and drop However, I take some responsibility for that as some of it could definitely be me. I did receive excellent customer service when I was confronted with the issue. They were able to help me resolve it and were extremely help. Overall great experience and very professional from every aspect. Thanks

I called when I noticed a discrepancy and the phone system on their end is very spotty and difficult to understand full sentences because you only get 2 or 3 words of the sentence. In sensitive matters as a background check it is important for proper understanding on both sides. Furthermore I emailed how the timeline should be and it was ignored and results sent out as I provided false information. I absolutely did not care for this level of neglect after being VERY forthcoming and prompt in my communications.

Thorough & professional. Quick resolution to any problems encountered. Satisfied and would recommend.