Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Absolutely incompetent, unaware of rights to work legislation and will demand documents you couldn't possibly have as a British Citizen. I have attempted to use Sterling on 3 separate occasions and every time it was a bad experience. Slow responses, errors flagged that are not warranted, and then must later be rectified by painstaking back and forth with staff that do not seem to understand your emails. The first experience I had, Sterling returned that there was a discrepancy with my details that caused me to lose the job, but refused to tell me what that discrepancy was so I could avoid the issue in the future. Absolutely awful. I would highly recommend that all companies using them adopt another third party screening, as they are wholly unable to do their jobs.

Tremendous hepls

Staff, took the time to work with me and explain everything throughly. However, this process was very long and I am still waiting to hear from Corporate where I stand with employment. Thank you for all your help and keeping my information private.

the operator was understanding, patient, and helpful. I had to correct an error in my references and issue was resolved quickly

Professional service, responsive to questions and emails. They made the process very easy.

Had an issue inputting one of my details, and due to my own technical issues was not able to ring the customer support for a few days. In this time I filled out the "contact us" form 3 times, each time was told "we will respond to your issue in 24-48 hours". Had no response. Once I was able to call for help, the issue was fixed very simply, just frustrating that as it was such a small issue it wasn't able to be sorted sooner.

The Background Screening Process was very smooth and easy to understand. The interface is very user friendly and there was no problem in understanding the tasks to be completed.

Courteous staff, soft spoken, good listeners and over all knowledgeable and helpful.